![Hector Torres II](https://jobicy.com/react/themes/app/images/avatar.jpg)
Hector Torres II

# IT Systems & Operations Professional

Actively looking · Member since 3 Sep 2025 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am an IT Systems & Operations Professional with over 5 years of experience managing multi-unit operations and implementing technical solutions across multiple retail locations. My expertise lies in POS administration, ticketing system management, IT troubleshooting, and vendor coordination. I have a proven track record of partnering with leadership to streamline workflows, ensure compliance, and drive operational efficiency.

Throughout my career, I have managed IT systems support for 10 retail locations, handling POS troubleshooting, internet outages, user access, and security platform administration. I designed and implemented ticketing systems that significantly reduced downtime and improved response times. I am skilled in providing remote technical support and enforcing security protocols using various management tools.

I have led technology rollouts for new stores, including POS setup, vendor system integration, and online delivery platforms. Creating training guides, SOPs, and process documentation has been a key part of my role to standardize IT and operational procedures. I am adept at identifying operational challenges and implementing process improvement initiatives in collaboration with executives.

My experience also includes managing day-to-day store operations, overseeing scheduling, payroll, and vendor purchase orders, with a focus on data accuracy and system integrity. I have trained and coached staff on new technology platforms and POS operations to ensure smooth adoption and compliance.

Earlier in my career, I supported POS and inventory system rollouts, coordinated vendor systems and delivery processes, and supervised staff while providing technical support on photo kiosks and POS systems. I am committed to maintaining data accuracy and preventing shrinkage through regular audits and operational oversight.

I am continuously seeking opportunities to leverage my IT and operational expertise to enhance system performance and business outcomes in retail environments.

## Skills

3 capabilities[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Technical Support](https://jobicy.com/talent/technical-support.md)

## Experience

Career history

### Retail Operations Manager · Urban Value Stores

Jan 2022 – Aug 2025Managed IT systems support across 10 retail locations: POS troubleshooting, internet outages, user access, and security platform administration. Designed and implemented a ticketing system for IT and operational issues, reducing downtime and improving response times. Provided remote technical support via Hexnode MDM; enforced security protocols using CurrentWare. Led new store technology rollouts, including POS setup, vendor system integration, and online delivery platforms. Created training guides, SOPs, and process documentation to standardize IT and operations procedures. Partnered with executives to identify operational challenges and implement process improvement initiatives.

### Store Manager · Urban Value Stores

Oct 2020 – Jan 2022Directed day-to-day operations of a high-volume location, ensuring compliance with IT systems and company processes. Oversaw scheduling, payroll, and vendor purchase orders with a focus on data accuracy and system integrity. Trained and coached staff on new technology platforms and POS operations.

### Assistant Manager · Urban Value Stores

Oct 2019 – Oct 2020Supported rollout of POS and inventory systems; validated staff compliance with company technology standards. Coordinated vendor systems and delivery processes to ensure accurate inventory management.

### Shift Supervisor · CVS Pharmacy

2011 – 2018Supervised staff, managed inventory, and provided basic technical support on photo kiosks and POS systems. Conducted weekly audits to maintain data accuracy and prevent shrinkage.

## Education

Learning history

### University of North Texas

2013 – 2014Information Technology

### Collin County Community College

2011 – 2013Coursework in IT

### Brookhaven Community College

2009 – 2011Coursework

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