Bruna Dos Santos Moura

# Virtual Assistant / English Teacher

Location BrazilDesired Salary 5 -  USD/hourlyWork preference Full TimeLinks Status   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Portuguese -   Spanish -

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[Overview](#overview)

## About Me

I am a friendly, resourceful, and tech-savvy Support Specialist with experience in customer service environments. I am adept at identifying issues over the phone, providing patient and solutions-focused support. I thrive in both independent and team settings, and my calm and empathetic communication style has been shaped by years of experience as a teacher.

I have worked as a Customer Support Agent, where I provided frontline customer service in a fast-paced call center environment. I resolved user account and billing issues while maintaining high satisfaction ratings and helped non-technical customers troubleshoot minor tech problems, including resetting routers, updating drivers, etc.

Since February 2018, I have been working as an Online/In Person ESL Teacher, modifying lessons for individual learners based on their current skill set and needs. I plan and implement lessons that consist of skill-building techniques for reading, writing, listening, and speaking. I conduct small group and individual lessons, identify and suggest additional resources for English Language Learners and their families, and create a trusting atmosphere where students feel comfortable and supported.

From June 2022 to present, I have worked as a Creative Assistant & Content Support for remote project-based clients. I create content for social media (Instagram), edit and proofread materials in English and Portuguese, design templates and simple branded assets using Canva, and use Trello and Notion for content planning and delivery coordination.

Since February 2023, I have also been a Virtual Assistant working remotely and freelancing. I manage schedules, organize inboxes, handle customer communication, create internal documents and databases using Google Workspace and Notion, and am familiar with tools like ClickUp, HubSpot, Slack, Hawksoft, EZLynx, etc. I support online businesses and independent professionals with task coordination and follow-up.

I am fluent in English and Portuguese, with beginner-level Spanish. My educational background includes studies in Criminology, Computer Systems Analysis and Development, and a Michigan Proficiency Degree from ICBEU Languages School.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Slack](https://jobicy.com/talent/slack.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Empathy](https://jobicy.com/talent/empathy.md)[Trello](https://jobicy.com/talent/trello.md)[Phone Support](https://jobicy.com/talent/phone-support.md)

## Education

Anhanguera University - São José dos Campos, SP  2025 - Present  Criminology

ICBEU Languages School - São José dos Campos, SP  2010 - 2019  Michigan Proficiency Degree

High School - São José dos Campos, SP  2011 - 2013  High School

Anhembi Morumbi University - São José dos Campos, SP  2022 - 2024  Computer Systems Analysis and Development

## Experience

Online/In Person ESL Teacher @ Go & Speak | Speaking Plus | Freelance - São José dos Campos, SP  February 2019 - August 2025 Modified lessons for individual learners based on their current skill set and needs. Planned and implemented lessons that consisted of skill-building techniques for reading, writing, listening, and speaking. Conducted small group and individual lessons. Identified and suggested additional resources for English Language Learners and their families. Created and fostered a trusting atmosphere where students felt comfortable and supported.

Creative Assistant & Content Support @ Remote (Project-Based Clients) - São José dos Campos, SP  June 2022 - Present Created content for social media (Instagram). Edited and proofread materials in English and Portuguese. Designed templates and simple branded assets using Canva. Used Trello and Notion for content planning and delivery coordination.

Virtual Assistant @ Remote | Freelance - São José dos Campos, SP  February 2023 - Present Managed schedules, organized inboxes, and handled customer communication. Created internal documents and databases using Google Workspace and Notion. Familiar with tools like ClickUp, HubSpot CRM, and Slack. Supported online businesses and independent professionals with task coordination and follow-up.

Virtual Assistant Training Program @ Elevate Teams  August 2025 - September 2025