![Gabriel Pereyra](https://jobicy.com/react/themes/app/images/avatar.jpg) Gabriel Pereyra # Technology & Customer Service Actively looking · Member since 10 Sep 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationDominican RepublicDesired salaryUnspecifiedWork preferenceFull Time, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a driven software development student with over 9 years of experience in customer service and retention. I am highly organized and a collaborative team player with strong communication skills. I am recognized for my ability to provide exceptional service that ensures client tenure and positive feedback. I am extremely nimble and able to work with limited resources. Throughout my career, I have gained valuable experience working as a Virtual Assistant and Customer Service Representative, where I have streamlined processes, collaborated with legal professionals, and managed client communications effectively. I am adept at handling challenging situations and building customer loyalty through personalized service. My technical skills include proficiency in C++ and CLI, and I am fluent in both Spanish and English. I have also completed certifications in Python Based Soccer Analytics and Data Science, which complement my programming and analytical abilities. I am passionate about continuous learning and self-management, and I bring strong problem-solving skills to every role. I excel in active listening and written and oral communication, which help me deliver excellent customer service and support. I am eager to leverage my combined technical and customer service expertise to contribute to a dynamic team and help organizations achieve their goals through efficient and effective service delivery. ## Skills 12 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Coaching](https://jobicy.com/talent/coaching.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Python](https://jobicy.com/talent/python.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Software Development](https://jobicy.com/talent/software-development.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Virtual Assistant · Muller Law Office March 2024 – June 2025Streamlined document management processes, resulting in a 30% reduction in administrative errors; collaborated with attorneys to draft legal documents, ensuring accuracy and adherence to deadlines; managed a caseload of 50+ clients, maintaining meticulous records and facilitating smooth communication; assisted in preparing trial exhibits, ensuring compliance with court guidelines. ### Customer Service Representative · HIREHORATIO July 2023 – February 2024Provided friendly and efficient service to all customers, handled challenging situations with ease; built customer loyalty by providing personalized email responses, and actively worked to develop new customer relationships; maintained high-level product knowledge; received 97% quality assurance rating for conveying correct product features and benefits, as reported by analysts; consistently consulted knowledge base and previous cases to identify trends and areas of improvement. ### Customer Service Representative · Outplex December 2022 – July 2023Led team of 12+ agents to achieve monthly goals as outlined, while maintaining teamwork and a flexible environment on a daily basis; coached agents on opportunities found in their email interactions, in order to increase positive survey responses from 52% to 75%; monitored queue of emails and supervised workflow to always tackle pertinent tasks; tailored chat strategies to provide a timely service and reduce the handling time of interactions. ## Education Learning history ### Canadian Business College / 2019Technical Program in Digital Marketing and Basic Programming ### Escuela Nueva / 2014High School Diploma ### ITLA 2024 /Technical Degree in Artificial Intellingence Still in course. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.