Tesi Noble

# Customer Support Agent

Location United StatesDesired Salary 16 -  USD/hourlyWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am an experienced professional with a strong background in member services, fraud detection, and collections. Throughout my career, I have developed skills in resolving customer issues, investigating suspicious activities, and recovering delinquent accounts while maintaining compliance and delivering excellent service. I am adept at analyzing financial transactions and account behaviors to identify potential fraud using both software tools and manual review processes. In my role as a Collections Representative, I have effectively reached out to individuals and businesses with overdue accounts, following scripts and procedures to ensure professionalism and compliance.

I am skilled in negotiating payment plans and working with customers to establish manageable repayment terms, offering settlement options or restructuring payments when appropriate. My experience as a Member Service Representative has helped me become comfortable with CRM software, databases, and various digital tools. I am quick to learn new systems and capable of multitasking by managing calls, emails, and walk-ins simultaneously.

I pride myself on maintaining professionalism by upholding company values and standards, staying organized under pressure, and adapting positively to changes in policy, volume, or systems. I thrive in fast-paced environments and am committed to delivering strong service while supporting organizational goals. My ability to stay positive and adaptable has been key to my success in customer-facing roles.

I am eager to continue growing my expertise in fraud detection and collections, contributing to a team that values integrity, compliance, and customer satisfaction. I am confident that my skills and experience make me a valuable asset in roles that require attention to detail, strong communication, and problem-solving abilities. I look forward to new opportunities where I can apply my knowledge and continue to develop professionally.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Compliance](https://jobicy.com/talent/compliance.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Reporting](https://jobicy.com/talent/reporting.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Client Management](https://jobicy.com/talent/client-management.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Phone Support](https://jobicy.com/talent/phone-support.md)

## Experience

Fraud Detection Representative @ Velera  May Analyze financial transactions, account behavior, and patterns to identify potential fraud. Use fraud detection software or manual review to flag anomalies.

Collections Representative @ TSI - Transworld System, Inc  November Reach out to individuals or businesses with overdue accounts via phone, email, or mail. Follow scripts and procedures to remain compliant and professional. Negotiate payment plans. Work with customers to establish manageable repayment terms. Offer settlement options or restructure payments when appropriate.

Member Service Representative @ Velera - United States  July Comfortable using CRM software, databases, and digital tools. Learns new systems quickly. Manages calls, emails, and walk-ins simultaneously. Maintains a polite and respectful tone. Upholds company values and standards. Adjusts to changes in policy, volume, or systems. Stays positive in a fast-paced environment.

## Education

Jefferson Davis highschool  Aug 2015/05/2018  High School Diploma or GED

Portfolio not available.