Giftrighte R. Rose

# Virtual Assistant

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Creative & Design

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)

## About Me

I am a highly motivated and hardworking Virtual Assistant with over 10 years of experience in the BPO industry. I am bilingual, fluent in both English and Spanish, which allows me to provide excellent customer service and support to diverse clients. Throughout my career, I have developed strong skills in helpdesk support, technical assistance, and administrative tasks.

I pride myself on being a fast learner, flexible, and dependable, with excellent communication and multitasking abilities. I have experience managing calendars, emails, and social media content scheduling, and I am familiar with various tools such as Trello, Google Suite, Canva, Zendesk, HubSpot, and Calendly.

My background includes healthcare billing specialist roles where I managed billing processes and ensured accurate claims submission, as well as providing bilingual support for Spanish-speaking clients. I have also worked as a social media manager, handling content creation and engagement for healthcare aesthetics clinics.

I am adaptable to any task and detail-oriented, with basic knowledge of CRM systems and project management software. I enjoy helping clients solve problems and improve their operations through efficient virtual assistance.

I am seeking to be employed in a reputable company where I can apply and share my knowledge, improve my skills, and contribute positively to the team and organization.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Reporting](https://jobicy.com/talent/reporting.md)[Training](https://jobicy.com/talent/training.md)[HubSpot](https://jobicy.com/talent/hubspot.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Google Analytics](https://jobicy.com/talent/google-analytics.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Canva](https://jobicy.com/talent/canva.md)[Trello](https://jobicy.com/talent/trello.md)

## Education

Cavite State University  2009 - 2011  Bachelor of Science in Hotel and Restaurant Management

## Experience

Social Media Manager @ Upwork Freelance  June 2025 - August 2025 Managed social media content and engagement for a healthcare aesthetics clinic. Used Canva and Google Analytics for content creation and reporting.

Healthcare Billing Specialist (Spanish Bilingual) @ Infinit-O  July 2023 - April 2025 Managed billing processes and ensured accurate claims submission. Provided bilingual support for Spanish-speaking clients.

Virtual Assistant (Spanish Bilingual) @ Influx  September 2022 - February 2023 Handled scheduling, email management, and customer queries. Conducted data entry and research for client accounts.

Senior Process Executive (Spanish Bilingual) @ Cognizant  August 2021 - September 2022 Provided bilingual support and troubleshooting for healthcare software users. Assisted in training new team members.

Product Support Representative (Spanish Bilingual) @ 360 Training  May 2021 - August 2021 Delivered technical assistance to users in Spanish and English. Documented and reported recurring product issues.

Helpdesk Representative @ Asurion  October 2017 - November 2018 Provided remote technical support and issue resolution. Assisted clients with hardware and software troubleshooting.

Provider Contact Relations @ Hinduja Global Solutions  September 2016 - September 2017 Coordinated communication between providers and insurance. Ensured accurate documentation of provider data.

Technical Support Representative @ Convergys Philippines  January 2014 - January 2016 Supported users with telematics and vehicle technology issues. Maintained detailed case logs and troubleshooting steps.

Fraud Account Specialist @ SiTEL Philippines  June 2012 - July 2013 Investigated and resolved potential fraud cases. Conducted thorough account reviews and comprehensive risk assessments for high-value transactions.