Jake Kim Malabago

# Team Lead Customer Service & Sales Professional

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)

## About Me

I am a Team Lead Customer Service and Sales Professional with over 4 years of progressive experience in call centers and account management. Throughout my career, I have demonstrated a proven ability to handle more than 50 daily customer interactions while consistently exceeding sales quotas and retaining high-value accounts. My expertise lies in delivering expert solutions that drive revenue growth and ensure client satisfaction.

I have developed strong skills in CRM platforms such as Salesforce, HubSpot, Zoho, and Recurly, which have enabled me to manage customer relationships effectively and improve retention rates. My consultative selling approach, combined with upselling and cross-selling strategies, has significantly contributed to boosting sales and enhancing customer loyalty.

In my previous roles, I have been acknowledged as a key contributor to achieving high sales revenue and volume. I excel at providing detailed, personalized, and courteous service to customers, which has helped me build strong rapport and trust. I am adaptable and communicate effectively, which allows me to handle diverse customer needs and resolve issues proactively.

I have experience leading teams and managing accounts, ensuring smooth client onboarding and aligning customer expectations with service delivery. My ability to nurture prospects from initial contact to qualified opportunities has resulted in long-term customer relationships and sustained business growth.

I am passionate about driving customer success and continuously seek opportunities to improve sales processes and customer engagement. My goal is to leverage my skills and experience to contribute to a dynamic organization that values customer-centric growth and operational excellence.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Sales](https://jobicy.com/talent/sales.md)[Business Development](https://jobicy.com/talent/business-development.md)[Account Management](https://jobicy.com/talent/account-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[HubSpot](https://jobicy.com/talent/hubspot.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Team Management](https://jobicy.com/talent/team-management.md)[Prospecting](https://jobicy.com/talent/prospecting.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Upselling](https://jobicy.com/talent/upselling.md)[Sales Operations](https://jobicy.com/talent/sales-operations.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)

## Education

University of Visayas-Main  2016 - 2017  Junior High School Completer

University of Visayas-Main  2018 - 2019  Senior High Graduate (STEM)

## Experience

Technical Representative @ Qualfon Philippines Inc. - Cebu  2021 - 2023      Customer Retention & Sales Representative @ Select VoiceCom  2023 - 2025 Built customer loyalty through personalized solutions and proactive issue resolution. Exceeded retention targets while driving sales via upselling and cross-selling. Increased revenue with tailored product recommendations and seamless transactions. Balanced retention excellence with sales performance, ensuring satisfaction and profitability.

Sales Development Manager @ Haulla  2025 Prospected and mined new leads through targeted outbound calls and outreach campaigns. Nurtured prospects from initial cold contact to qualified opportunities, building trust and rapport throughout the sales cycle. Delivered persuasive pitches and product demonstrations tailored to client needs, consistently converting prospects into long-term customers. Led client onboarding, ensuring a smooth transition from sales to service delivery while reinforcing value and customer confidence. Managed and grew accounts by identifying upsell opportunities, negotiating contracts, and maintaining high retention rates. Collaborated with operations to align customer expectations with service execution, ensuring satisfaction and loyalty.