![Brennan Naiman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_62035_1779685459.jpg) Brennan Naiman # Senior Operations Executive Actively looking · Member since 23 Sep 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an accomplished and goal-oriented Senior Operations Executive with extensive leadership experience in multi-site dental and healthcare operations supporting a $500M+ regional enterprise. I excel at aligning strategy with disciplined execution to lead cross-functional teams, manage complex installations, and elevate service delivery. My background in leadership of dental front offices has shaped a lasting understanding of in-practice workflows, patient intake, and treatment planning—insight that continues to inform my service and operational decisions. I am committed to clarity, accountability, and collaboration, with a strong track record of using performance metrics to drive alignment and improve outcomes. I have a history of success in purposeful execution and fostering a people-first culture that drives lasting impact and sustainable results. Throughout my career, I have built and led teams, coached discipline across large groups, and spearheaded capital equipment projects that improved timelines and vendor coordination. I have acted as a primary escalation authority, resolving high-stakes operational issues and restoring confidence with high-value accounts. I collaborate closely with sales managers and vendor leadership to align launch strategies with regional growth and service standards. Leveraging KPI reporting, I enhance accountability while improving service responsiveness and installation consistency across multiple states. My experience includes directing zone inventory strategy, partnering with 3PL providers to reduce backorders, and improving equipment availability. I mentor and develop regional operations managers through structured coaching and performance planning, driving measurable improvements in team productivity, operational efficiency, and leadership effectiveness. I have held P&L oversight for zone-wide operations, identifying cost-saving opportunities through process improvement and vendor collaboration. I have directed multi-state operations across California, Arizona, Nevada, Hawaii, Oregon, Alaska, and Washington, managing installation logistics and field service performance. I lead technician dispatch, scheduling, and service escalations to uphold high standards across diverse dental practices. I have improved inventory accuracy and service response through 3PL collaboration, technician training, and dispatch optimization. Additionally, I have reduced costs via vendor renegotiations, warehouse improvements, and expansion support through lease evaluation and broker coordination. ## Skills 19 capabilities[Budgeting](https://jobicy.com/talent/budgeting.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Leadership](https://jobicy.com/talent/leadership.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[People Management](https://jobicy.com/talent/people-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Project Management](https://jobicy.com/talent/project-management.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Team Building](https://jobicy.com/talent/team-building.md)[Time Management](https://jobicy.com/talent/time-management.md)[Trello](https://jobicy.com/talent/trello.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md) ## Experience Career history ### Area Manager, Dental Operations · Henry Schein Dental, Western Region September 2024 – July 2025Built and led a team of 8 Operations Managers, cascading accountability and coaching discipline across 100+ service technicians. Spearheaded capital equipment projects, cutting installation timelines by 20% and strengthening vendor coordination across new openings and remodels. Acted as the primary escalation authority, resolving high-stakes operational issues and restoring confidence with high-value accounts. Collaborated with internal sales managers and vendor sales leadership to align launch strategies with regional growth and service standards. Leveraged KPI reporting to enhance accountability while improving service responsiveness and installation consistency across the area. Oversaw operations across 9 western states and all major California markets, driving a 25-point improvement in installation KPIs and streamlining complex equipment rollouts. ### Zone Operations Manager · Henry Schein Dental, Pacific Coast Zone January 2022 – August 2024Directed zone inventory strategy and partnered with 3PL providers to reduce backorders, improve equipment availability, and cut inventory write-offs by 12-15%. Oversaw complex installation projects, maintaining vendor compliance and regulatory standards across the zone. Aligned field support with sales goals to enhance customer onboarding and retention. Mentored and developed Regional Operations Managers through structured coaching and performance planning, driving measurable improvements in team productivity, operational efficiency, and leadership effectiveness. Held P&L oversight for zone-wide operations, identifying cost-saving opportunities through process improvement and vendor collaboration while partnering closely with finance on major capital initiatives. Directed multi-state operations across California, Arizona, Las Vegas, Hawaii, Oregon, Alaska, and Washington, managing installation logistics and field service performance. ### Regional Operations Manager · Henry Schein Dental, North Los Angeles Region August 2008 – December 2021Led technician dispatch, scheduling, and service escalations to uphold high standards across diverse dental practices. Led equipment installations across multiple practices, partnering with finance, facilities, and vendors to ensure timely, compliant execution. Improved inventory accuracy and service response through 3PL collaboration, technician training, and dispatch optimization. Reduced costs via vendor renegotiations, warehouse improvements, and expansion support through lease evaluation and broker coordination. ## Education Learning history ### University of California, Santa Barbara 1993 – 1997Bachelor of Arts in Law and Society ### Dale Carnegie 2013Leadership & Sales Courses This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.