João Victor da Silva Saraiva # Customer Service Specialist | Commercial & Operations Experience Location BrazilDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus Actively looking Field / Industry Customer Success * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Portuguese - Report [Overview](#overview) ## About Me I am a highly motivated professional with a strong background in Customer Service, Sales, and Operations. Throughout my career, I have demonstrated the ability to build lasting relationships, solve complex problems, and deliver measurable results in fast-paced environments. I am recognized for my adaptability, empathy, and leadership skills, which have helped me succeed in various roles. I have experience leading commercial projects, such as managing iFood's expansion in Paraty, where I successfully onboarded new clients and doubled revenue in under six months. My role involved customer success, retention, and brand strengthening, which allowed me to rank among the top-performing sales executives nationwide. As the founder and general manager of Mano Frango, I created and managed a delivery business during the pandemic, focusing on operations, marketing, finance, and customer experience. I built a strong team and established partnerships that contributed to high customer loyalty and expanded brand awareness. Previously, I managed daily operations and customer service at a local franchise, Açaí do Ney, where I developed strategies to increase visibility and attract new clients. This role enhanced my communication and problem-solving skills while handling a diverse customer base. I also gained valuable experience as an intern at the Rio de Janeiro State Court of Justice, assisting in customer-facing services and performing legal documentation and administrative tasks. This experience strengthened my customer interaction and administrative capabilities. I am seeking international opportunities in Customer Service where I can contribute with excellent communication skills and a customer-first mindset. I am open to relocation and remote work, eager to bring my expertise to new challenges and environments. I am proficient with digital tools including Microsoft Office and have basic knowledge of programming languages such as Java, Python, and JavaScript, which support my adaptability in various operational and technical tasks. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Python](https://jobicy.com/talent/python.md)[JavaScript](https://jobicy.com/talent/javascript.md)[Sales](https://jobicy.com/talent/sales.md)[Business Development](https://jobicy.com/talent/business-development.md)[Java](https://jobicy.com/talent/java.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Leadership](https://jobicy.com/talent/leadership.md)[Team Management](https://jobicy.com/talent/team-management.md)[Marketing](https://jobicy.com/talent/marketing.md)[Coaching](https://jobicy.com/talent/coaching.md)[Flexibility](https://jobicy.com/talent/flexibility.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Finance](https://jobicy.com/talent/finance.md)[Empathy](https://jobicy.com/talent/empathy.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Active Listening](https://jobicy.com/talent/active-listening.md) ## Education UNIFOA – Centro Universitário de Volta Redonda 2013 - 2016 Bachelor of Law (incomplete) Estácio de Sá University – Rio de Janeiro 2025 - Present Bachelor of Software Engineering (ongoing) ## Experience Commercial Executive / Account Manager @ iFood 2023 - 2024 Selected to lead iFood’s expansion project in Paraty, being the only Commercial Manager in Rio de Janeiro. Built a portfolio of clients, onboarding new restaurants to the platform and doubling revenue in less than 6 months. Conducted weekly visits for customer success, retention, and brand strengthening. Ranked among the top-performing sales executives nationwide. Developed strong local network and established sustainable market presence. Founder & General Manager @ Mano Frango 2021 - 2023 Founded and managed a successful delivery business during the pandemic, creating jobs and innovating in customer service. Responsible for operations, marketing, finance, and customer experience. Achieved high customer loyalty and expanded brand awareness in the region. Built a team of 5+ employees and managed partnerships with suppliers and financial institutions. Delivered outstanding service with focus on quality, transparency, and customer satisfaction. Store Manager @ Açaí do Ney 2017 - 2018 Managed daily operations and customer service in a popular local franchise. Developed strategies to increase visibility and attract new clients. Strengthened communication and problem-solving skills while handling diverse customer base. Intern @ Rio de Janeiro State Court of Justice 2014 - 2015 Assisted in customer-facing services, supporting lawyers, judges, and general public. Performed legal documentation tasks, process consultation, and clerical support. Gained valuable experience in customer interaction and administrative routines.