![Origin Coffee Ltd Cover Image](https://images.pexels.com/photos/19967340/pexels-photo-19967340.jpeg) # Customer Success Leader | B2B SaaS & Industrial Tech | EMEA Location SpainDesired Salary UnspecifiedWork preference Full TimeLinks Joined9 Oct 2025Field / Industry Customer Success * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: Catalan - English - French - Italian - Portuguese - Spanish - Report [Overview](#overview) ## About Me I am a Customer Success Leader with over 8 years of experience delivering measurable business outcomes in B2B SaaS and industrial technology across the EMEA region. Throughout my career, I have managed portfolios ranging from $2 million to $5 million in Annual Recurring Revenue (ARR), consistently achieving Net Revenue Retention (NRR) rates between 105% and 120%. My expertise lies in driving account expansion through upsell and cross-sell initiatives, onboarding enterprise clients, and reducing churn to less than 2%. I have a proven track record of implementing data-driven customer programs that scale effectively, leading to significant business growth. One of my key achievements includes leading 25 enterprise deployments of PolyWorks SaaS solutions across EMEA, which increased adoption by 35% and secured $500,000 in expansion revenue within 12 months. My core competencies include financial management focusing on ARR and NRR management, churn reduction, and expansion strategy. I am skilled in SaaS implementation, enterprise adoption programs, and optimizing time-to-value for clients. Additionally, I excel in strategic engagement through account management and executive advisory, including conducting Quarterly Business Reviews and Customer Advisory Boards. I am experienced in operations and data management, including customer journey mapping, workflow automation, and KPI and metrics tracking. Leadership is a strong suit of mine, demonstrated by my ability to lead cross-functional teams and coordinate multicultural teams across the EMEA region. In my current role at PolyWorks Europa, I manage 25 enterprise accounts with $3.5 million ARR, achieving an NRR of 110% and maintaining churn below 2%. I have scaled the EMEA implementation framework, reducing delivery time by 30% and increasing customer satisfaction scores from 85% to 95%. I also direct adoption programs that have led to 40% of clients expanding their contracts, contributing an additional $500,000 in expansion ARR. Previously, I built and managed over 15 strategic partner relationships, driving 40% partner-sourced revenue growth, and designed onboarding and training playbooks that reduced client ramp-up time by 25%. I have also delivered technical demos and onboarding for industrial metrology clients, developed enablement content that increased lead conversion rates by 30%, and supported cross-border deployments across Spain and Portugal. I am passionate about leveraging my skills and experience to continue driving customer success and business growth in the SaaS and industrial technology sectors across the EMEA region. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[AWS](https://jobicy.com/talent/aws.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[SaaS](https://jobicy.com/talent/saas.md)[Sales](https://jobicy.com/talent/sales.md)[Account Management](https://jobicy.com/talent/account-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Leadership](https://jobicy.com/talent/leadership.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[SQL Server](https://jobicy.com/talent/sql-server.md)[IT](https://jobicy.com/talent/it.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Microsoft SQL Server](https://jobicy.com/talent/microsoft-sql-server.md)[Customer Journey Mapping](https://jobicy.com/talent/customer-journey-mapping.md)[Enterprise SaaS Sales](https://jobicy.com/talent/enterprise-saas-sales.md)[Software Project Management](https://jobicy.com/talent/software-project-management.md)[Soft Skills](https://jobicy.com/talent/soft-skills.md) ## Education Universitat Oberta de Catalunya (UOC) 2018 - 2020 Bachelor of Business Administration FNB, UPC 2015 - 2017 Maritime Naval Technologies Engineering EUSS, UAB 2011 - 2014 Industrial Management Engineering ## Experience Enterprise Solution Deployment Leader, EMEA @ PolyWorks Europa (InnovMetric) Feb 2022 - Present Managed 25 enterprise accounts ($3.5M ARR), achieving NRR of 110% and <2% churn. Scaled the EMEA implementation framework, reducing delivery time by 30% and increasing CSAT scores from 85% to 95%. Directed adoption programs leading to 40% of clients expanding contracts (+$500k expansion ARR). Conducted Quarterly Business Reviews with C-level stakeholders. Implemented KPI dashboards for usage, adoption, and ROI tracking. Application Engineer & Partner Relations Manager, Iberia @ PolyWorks Europa (InnovMetric) Sep 2017 - Feb 2022 Built and managed 15+ strategic partner relationships, driving 40% partner-sourced revenue growth. Designed onboarding/training playbooks that cut client ramp-up time by 25%. Integrated field feedback into product roadmap, improving adoption and satisfaction metrics. Applications & Sales Engineer @ Leica – Hexagon MI Jun 2016 - Sep 2017 Delivered technical demos and onboarding for 20+ industrial metrology clients. Developed enablement content, increasing lead conversion rates by 30%. Supported cross-border deployments across Spain and Portugal.