Mohammed Al Khalaf # Customer Service Specialist Location LithuaniaDesired Salary UnspecifiedWork preference Full Time, Part TimeLinksNot setStatus Actively looking Field / Industry Customer Success * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: Arabic - English - Lithuanian - Turkish - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am Mohammed Al Khalaf, a dedicated professional with diverse experience in customer service, team leadership, and event coordination. Throughout my career, I have demonstrated strong decision-making skills, effective communication, and the ability to multitask in fast-paced environments. I am passionate about providing excellent customer support and managing operations efficiently. My journey began with roles such as a Science Festival Presenter, where I engaged with the public and promoted scientific knowledge. I then gained valuable experience as a Call Center Operator, handling customer inquiries and feedback using CRM systems. This role sharpened my problem-solving abilities and enhanced my communication skills. I progressed to a Data Entry Operator and Team Leader position at ADSCC, where I coordinated patient information for COVID-19 testing across multiple cities in the UAE. This leadership role helped me develop team management skills and adaptability. At Expo Dubai 2020, I served as an Information Coordinator, managing information points and customer concerns, including overseeing the Lost & Found service in collaboration with Dubai Police. My commitment to service excellence was recognized with a Certificate of Excellent Service. Currently, I am the Customer Service Manager for the Mubadala Abu Dhabi Open, where I handle customer inquiries, analyze website feedback for improvements, and ensure customer satisfaction. Alongside my professional work, I am pursuing a Bachelor of Physiotherapy at the Lithuanian University of Health Sciences and actively contribute as PR and Communication Manager for the Erasmus Student Network and as a Student Ambassador. I am fluent in Arabic and English, conversational in Turkish, and have basic skills in Lithuanian. I am proficient in MS Office, Canva, and Google Office, and I am quick to learn new software. I am eager to leverage my skills and experiences to contribute effectively to future roles and continue my professional growth. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[CRM](https://jobicy.com/talent/crm.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Leadership](https://jobicy.com/talent/leadership.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Team Management](https://jobicy.com/talent/team-management.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Canva](https://jobicy.com/talent/canva.md)[Event Management](https://jobicy.com/talent/event-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Public Speaking](https://jobicy.com/talent/public-speaking.md)[Public Relations](https://jobicy.com/talent/public-relations.md) ## Experience Presenter @ Science Festival Oct 2019 - Dec 2019 Promoted the event and answered customer inquiries. Performed scientific experiments for public along shopping centres in Abu Dhabi. Call Center Operator @ Huff & Puff Restaurant Nov 2020 - Jan 2021 Responded to incoming calls and placed orders for customers. Performed outgoing calls to obtain customer feedback on food service and quality. Used CRM program to log customer feedback. Data Entry Operator & Team Leader @ ADSCC Jan 2021 - August 2021 Took contact info of patients undergoing COVID-19 tests. Worked in a mobile testing station across different cities in the UAE. Promoted to Team Leader after 5 months. Information Coordinator @ Expo Dubai 2020 August 2021 - March 2022 Managed assigned information points across Expo Dubai site. Handled customer concerns and escalated to management when needed. Managed 'Lost & Found' service in cooperation with Dubai Police and was granted Certificate of Excellent Service. Customer Service Manager @ Mubadala Abu Dhabi Open October 2022 - February 2025 Handled customers’ concerns and inquiries about the tournament. Analyzed official website and provided feedback for visual and descriptive improvements. ## Education Lithuanian University of Health Sciences 10/2023 - Ongoing Bachelor of Physiotherapy Al Nahda National Private School 07 - 2018 High School Certificate Portfolio not available.