Rebecca Castillo

# Customer Support

Location PhilippinesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)

## About Me

I’m a motivated and adaptable professional with almost two years of experience in customer service and technical support. I’ve developed strong communication and problem-solving skills and can handle multiple tasks while staying organized and detail-oriented. I take pride in providing a positive experience for customers and always do my best to find the right solutions. I have excellent verbal and written communication abilities, attention to detail and accuracy, and strong time management skills. Additionally, I possess basic graphic design and layout skills, along with experience in editing and formatting images and text. My work experience includes roles as a Customer Service Representative and Technical Support Representative, where I gained knowledge of insurance plans and technical troubleshooting. I am committed to delivering quality service and assisting customers effectively. I am eager to continue growing professionally and contributing positively to any team I join.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)

## Education

Southern Philippine Baptist Theological Seminary  2008 - 2015  Elementary

Daniel R. Aguinaldo National High School  2015 - 2019  Junior High School

University of Mindanao  2019 - 2021  Senior High School

University of Mindanao  2021 - 2023  College Undergraduate

## Experience

Customer Service Representative @ Alorica  10/2023 - 01/2025 Understanding insurance plans, policies, and terminology (e.g., premiums, deductibles, copays, out-of-pocket maximums). Provides a good quality of service. Assisting patients, policyholders, and healthcare providers with insurance-related inquiries and issues.

Technical Support Representative @ VXI Inc.  03/2025 - 9/2025 Provided Tier 1 technical support for internet and phone services, performing regular and advanced troubleshooting, modem diagnostics, gateway configuration, and Business VoiceEdge setup.