# Customer Service Location NetherlandsDesired Salary UnspecifiedWork preference Contract, Part Time, TemporaryLinks Joined5 Nov 2025Field / Industry Customer Success * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: Dutch - English - Report [Overview](#overview) ## About Me I am a results-driven professional with over 10 years of experience focused on driving growth and building client relationships across the technology and customer service sectors in the Netherlands. I demonstrate exceptional communication, interviewing, and presentation skills, with a proven track record of exceeding sales targets and optimizing customer satisfaction. I am adept at problem-solving and leading cross-functional teams, consistently delivering measurable results in fast-paced environments. Throughout my career, I have worked in various roles including AI Data Annotation Specialist, Customer Service Agent, Business Development Representative, Account Manager, Recruitment, and Customer Service/Planner. I have experience working freelance, on temporary contracts, and in permanent positions, adapting quickly to different work environments and client needs. In my current role as an AI Data Annotation Specialist, I execute Dutch and Flemish data annotation to ensure high-quality labeled datasets for AI model training. I develop and refine prompts, conduct chatbot evaluations, and deliver precise Dutch-English translations to support multilingual NLP model performance. Collaboration with cross-functional teams is key to optimizing annotation guidelines and workflow efficiency. Previously, I have secured enterprise commercial deals, implemented outreach processes that increased lead engagement, and co-developed revenue-generating project proposals. I have expanded client portfolios, negotiated contracts, and led teams, particularly in civil engineering sectors. I am experienced in managing recruitment processes, training new hires, and handling high-volume customer service operations. I am proficient in multiple technical and interpersonal skills including Salesforce, Advanced Excel, SalesLoft, prompt generation, annotating, translation, and multilingual communication. I am committed to continuous learning and applying my skills to contribute effectively to business growth and client satisfaction. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Business Development](https://jobicy.com/talent/business-development.md)[Compliance](https://jobicy.com/talent/compliance.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Reporting](https://jobicy.com/talent/reporting.md)[Leadership](https://jobicy.com/talent/leadership.md)[Training](https://jobicy.com/talent/training.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[Recruitment](https://jobicy.com/talent/recruitment.md)[Presentation](https://jobicy.com/talent/presentation.md)[English Language](https://jobicy.com/talent/english-language.md)[Dutch](https://jobicy.com/talent/dutch.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md) ## Education Hogeschool Rotterdam 2018 - 2022 Bachelor of Finance & Control Completed up to the third year of a Finance & Control program covering financial reporting, control processes, and related business practices. Yearth Academy, Utrecht 2023 - 2023 Professional Accountmanagement ## Experience AI Data Annotation Specialist @ DataAnnotations (Freelance) Mar 2025 - Present Executed Dutch and Flemish data annotation, ensuring high-quality labeled datasets for AI model training. Developed and refined prompts including image and sensitive-content scenarios to enhance chatbot accuracy. Conducted multi-round chatbot evaluations, identifying and reporting model weaknesses for iterative improvement. Delivered precise Dutch-English translations supporting multilingual NLP model performance. Collaborated with cross-functional teams to optimize annotation guidelines and workflow efficiency. Customer Service Agent @ iGaming Agency (Freelance Temp Contract) Aug 2024 - Dec 2024 Resolved customer inquiries across email, chat, and phone, maintaining 95%+ satisfaction during regulatory peak. Streamlined communication between international teams, accelerating issue resolution by 20%. Ensured compliance with industry regulations, reducing escalations and safeguarding brand reputation. Adapted support strategies to multilingual environments, enhancing service quality for diverse clients. Business Development Representative @ Temper BV Sep 2023 - Apr 2024 Secured two enterprise commercial deals through targeted cold outreach, driving new revenue streams. Implemented Salesloft-driven outreach processes, increasing lead engagement by 30%. Co-developed a revenue-generating project proposal, contributing to business growth initiatives. Leveraged CRM tools to track pipeline progress and optimize sales strategies. Account Manager @ Connetix BV Jan 2023 - Aug 2023 Expanded client portfolio in civil engineering, achieving 15% growth in managed accounts. Negotiated contracts and secured preferred-supplier status with a key account, strengthening client relationships. Orchestrated trade-show participation, generating qualified leads and increasing brand visibility. Implemented process improvements, reducing administrative workload by 10% and enhancing team efficiency. Led a team in civil engineering. Recruitment @ Ambitious People Group, Rotterdam Jan 2022 - Dec 2022 B2B sales, B2C sales, training new hires, managing 2 recruiters, 360 degree recruitment. Customer Service / Planner @ Transvision, Rotterdam Nov 2015 - Dec 2021 Handled approximately 150 inbound calls per shift.