![Rick Anderson](https://jobicy.com/react/themes/app/images/avatar.jpg) Rick Anderson # IT Technician Actively looking · Member since 6 Nov 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a resourceful IT Technician with extensive experience providing expert-level support to users across various industries. Over the years, I have developed strong skills in troubleshooting, maintenance, and customer service, ensuring smooth IT operations and user satisfaction. I have led teams and managed facilities maintenance, demonstrating my ability to oversee both technical and operational aspects effectively. My experience spans residential networking, remote troubleshooting, and hardware and software support, including Microsoft Windows and Office installations and upgrades. I am proficient in using remote tools like Team Viewer and have a solid understanding of security best practices and infrastructure documentation. I have worked in diverse environments, from corporate helpdesks to self-employment, handling client calls, triaging service requests, and performing root cause analyses to resolve recurring problems. My background also includes administrative and technical support roles, where I utilized Microsoft Office extensively and supported organizational management functions. I am comfortable working with various technologies such as routers, desktops, mobile devices, and IPTV systems. Additionally, I have experience with ticketing systems and configuring LAN and WAN networks. My communication skills enable me to educate customers and colleagues effectively, ensuring positive experiences and efficient problem resolution. I am eager to continue leveraging my technical expertise and leadership skills in a challenging IT support role where I can contribute to organizational success and grow professionally. ## Skills 8 capabilities[Active Directory](https://jobicy.com/talent/active-directory.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Networking](https://jobicy.com/talent/networking.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Windows OS](https://jobicy.com/talent/windows-os.md) ## Experience Career history ### Facilities Team Lead · Barry's Bootcamp March 2023 – October 2025In charge of all facilities maintenance and cleanliness. Staff of 5 employees to oversee. Maintained inventory. ### Support Technician · Self-Employed June 2021 – March 2023Residential networking with routers, desktops, iPads, Phones (Android and Apple). Used Team Viewer for remote troubleshooting. Setup of IPTV on computers and entertainment systems. Cleaned and optimized browsers and devices. Microsoft Windows and Office installing, upgrades and troubleshooting. ### Helpdesk Technician · Ntiva, LLC December 2017 – November 2018Accepted incoming client calls. Provided service or routed as needed. Triaged service requests. Followed processes for client service requests. Updated infrastructure documentation. Service request ownership. Laptop and Desktop preparation and customization. Conducted root-cause analysis. Performed software upgrades. Troubleshot client issues. Adhered to security best practices. Provided technical leadership. Troubleshot peripherals. ### IT Helpdesk Specialist · Support.Com January 2016 – August 2017Provided internet solutions to Comcast subscribers. Listened to customer needs and educated on products and services. Responded to inbound questions. Proficient with Remedy, VDI, Cloud-based apps, Spark, Avaya, CTI One, ACSR, CGS and Einstein. Made outbound calls for customer satisfaction. Upsold products. Educated customers on billing and features. Resolved complaints calmly. Troubleshot and resolved technical problems remotely. ### Contractor · Clovis Group June 2008 – October 2008Responsible for imaging computers using Altiris. Tear down and setup of computer stations with peripherals. Setup LAN and WAN configurations and accounts. Utilized ticketing system for troubleshooting and resolving user issues. ### Assistant to Director of Human Services · International Monetary Fund (IMF) January 1998 – January 1999Technical and administrative support for World Bank and IMF. Created reports on PeopleSoft application. Assisted editor on the Red Book using Microsoft Office. ### Assistant Administrator · Manpower January 1997 – January 1998Technical support for Director of Government Regulatory Division. Extensive use of Microsoft Office. Troubleshooting Microsoft Windows and Office. Worked with Active Directory employee accounts. Used little Spanish when necessary. ## Education Learning history ### Marymount University 2005/may 2008Bachelor of Business Administration in Finance Organizational Management, Strategic Management, Human Factors in CIS, Operations Research, International Economics, Russian and Spanish. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.