Betsy Rodriguez

# Customer Service Representative

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a bilingual customer service representative fluent in English and Spanish with over 15 years of experience in fast-paced environments. Throughout my career, I have developed strong skills in handling customer inquiries, resolving complaints, and maintaining positive relationships with clients. I am authorized to work in the United States for any employer.

My recent roles include working as a Patient Care Coordinator at Smiles By Design, where I greeted patients, managed scheduling, verified insurance eligibility, and handled payments. I also provided translation services when needed. Prior to that, I worked as a Patient Services Coordinator at Jambo Kids Dental, performing clerical duties, scheduling appointments, and managing patient information using Denticon software.

I have experience working remotely as a Bilingual Customer Service Specialist and Call Center Agent, where I handled data entry, responded to inquiries, and managed customer complaints effectively. Additionally, I have worked in retail and office assistant roles, gaining valuable skills in cash handling, customer guidance, and administrative tasks.

My technical skills include proficiency in Microsoft Excel, Word, Outlook, and general computer skills developed over 10+ years. I am familiar with medical terminology, insurance verification, and medical office procedures, which complement my customer service expertise.

I am detail-oriented, possess strong communication skills, and have experience working with diverse populations including children. I am committed to providing excellent service and support in all my professional engagements.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Time Management](https://jobicy.com/talent/time-management.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Windows OS](https://jobicy.com/talent/windows-os.md)

## Experience

Patient Care Coordinator @ Smiles By Design  December Greet patients; bilingual in Spanish; answer multi-line phone system and chat with patients online; verify insurance eligibility and pre-authorize benefits; manage daily schedule by checking patients in/out and scheduling future appointments; answer patient questions about insurance and financial arrangements; collect and post payments from patients and insurance companies; translate when needed.

Patient Services Coordinator I @ Jambo Kids Dental  August Accurately collect and record patient information and ensure distribution to appropriate staff; check in/out patients using Denticon software; perform clerical duties including scheduling appointments and verifying insurance; respond to daily telephone-based and written communications from members and providers; provide information regarding financial policies, registration requirements, and referral resources; collect co-payments and balances when necessary.

Bilingual Customer Service Specialist @ Synergy America  April Data entry; respond to all inquiries and refer callers to alternate sources; assist with health-related inquiries; utilize various databases and written materials to provide information.

Call Center Agent @ Answer Net  January Work in assigned special projects; identify and assess customer needs; handle customer complaints and provide solutions; use automatic dialer.

Service Attendant @ Costco  October Greet members; guide members; organize items and assist other departments.

Office Assistant @ Sweetwater RV reserve  January Handled cash payments; managed mail; performed day-to-day duties of the RV park; greeted visitors and guided them to their reserved spot; made routine office tasks efficient.

## Education

Lodi High School  June 2005  High School Diploma

Portfolio not available.