![Ernesto Gonzalez](https://jobicy.com/react/themes/app/images/avatar.jpg) Ernesto Gonzalez # IT Support Specialist Actively looking · Member since 19 Nov 2025 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 26 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an IT Support Specialist with a Bachelor of Science in Computer Engineering from Florida International University, graduating Magna Cum Laude in April 2024. My concentration areas include Data System Software, Entrepreneurship, and Embedded Systems. I am certified in Microsoft Azure AI Fundamentals and have consistently been on the Dean’s List throughout my academic career. Currently, I provide Level I/II technical support at the Miami Beach Convention Center, where I handle hardware, software, and connectivity issues for end users. I administer Microsoft 365 services such as Teams, Outlook, and SharePoint, and utilize tools like NinjaOne and SentinelOne for system monitoring and endpoint security. I also support work order and asset tracking through Corrigo Enterprise. Previously, I worked as a Software Application Administrator on a contract basis, managing Corrigo Enterprise’s cloud-based facility and asset management platform. I was responsible for creating asset hierarchies, scheduling maintenance, managing user accounts and permissions, and developing SOPs and training documentation. Before that, I served as a Supervisor and IT Coordinator at Chick-fil-A, where I coordinated IT operations, troubleshot POS and network issues, and led a team of up to 45 members. I contributed to record-breaking sales and earned the Symbol of Success award for three consecutive years. I have also been involved in robotics projects and STEM education, including programming competition robots and teaching programming fundamentals to K-8 students. My key strengths include strong troubleshooting skills, effective communication, quick learning, and a customer-focused approach. I am fluent in English and Spanish and comfortable working in fast-paced IT environments. ## Skills 10 capabilities[Active Directory](https://jobicy.com/talent/active-directory.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Java](https://jobicy.com/talent/java.md)[Matlab](https://jobicy.com/talent/matlab.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Software Development](https://jobicy.com/talent/software-development.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md) ## Experience Career history ### IT Support Specialist · Miami Beach Convention Center – Oak View Group June 2025 – PresentProvide Level I/II technical support for end users, resolving hardware, software, and connectivity issues. Administer Microsoft 365 services including Teams, Outlook, and SharePoint. Assist with workstation imaging, setup, and troubleshooting within a Windows 10/11 environment. Utilize NinjaOne and SentinelOne for system monitoring, patch management, and endpoint security. Collaborate with cross-functional teams to ensure smooth daily IT operations. Support and maintain Corrigo Enterprise for work order and asset tracking integration. ### Software Application Administrator (Contract) · Miami Beach Convention Center – Oak View Group February 2025 – June 2025Managed Corrigo Enterprise, a cloud-based facility and asset management platform. Created and maintained asset hierarchies, scheduled maintenance, and configured workflows. Managed user accounts, permissions, and authentication settings including SSO. Developed SOPs, training documentation, and conducted sessions for technicians. Supported data imports, exports, and asset audits to ensure operational accuracy. ### Supervisor & IT Coordinator · Chick-fil-A November 2019 – February 2025Acted as the store’s on-site IT coordinator, troubleshooting POS systems and network issues. Coordinated with corporate IT to resolve escalated technical problems. Led operations with 15–45 team members, achieving 86%+ customer satisfaction. Contributed to record-breaking sales and earned the Symbol of Success for three consecutive years. ### Robotics Team Member · RamTech 59 August 2016 – June 2019Programmed and built competition robots, qualifying for FIRST Robotics Nationals. Gained experience with CNC machining, 3D printing, and electronics assembly. ### STEM Summer Camp Counselor · RamTech 59 June 2017 – June 2018Taught programming fundamentals and robotics concepts to K–8 students, promoting STEM learning. ## Education Learning history ### Florida International University April 2024Bachelor of Science in Computer Engineering Honors: Magna Cum Laude | GPA: 3.75/4.0 | Concentration: Data System Software, Entrepreneurship, Embedded Systems | Certifications: Microsoft Azure AI Fundamentals (AI-900) | Dean’s List: Spring 2020 – Spring 2024 This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.