Angela Palmer # Administrative & HR Specialist | Higher Education & Student Success Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus Actively looking Field / Industry Admin & Virtual Assistant * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a proactive Administrative and HR professional with a proven background supporting organizational efficiency, academic advising, and workforce development. I am adept at coordinating operations, fostering collaborative environments, and ensuring accurate information flow across departments. I am skilled in guiding individuals through professional and educational pathways, promoting engagement, and advancing institutional objectives. I am recognized for my adaptability, interpersonal communication, and the ability to manage complex tasks with discretion. I have a strong foundation in career development, compliance alignment, and program support, with a passion for creating positive employee and student experiences. Throughout my career, I have supported onboarding processes, maintained confidential personnel records, and enhanced HR record accessibility using various digital platforms. I have experience collaborating with recruitment staff and licensing managers to align candidate progression with workforce development objectives effectively. I am committed to continuous learning and professional growth, currently pursuing advanced degrees in Higher Education Administration and English and Creative Writing. My goal is to leverage my skills to contribute to organizational success and foster positive outcomes for employees and students alike. ## Skills ### [Employee Engagement](https://jobicy.com/talent/employee-engagement.md) ## Experience Licensing Specialist III @ New York Life Oct 2022 - Jan 2025 Oversaw onboarding case files, verifying documentation with 28% compliance to multi-state licensing standards. Coordinated with state regulatory agencies, confirming agent eligibility and achieving 55% seamless transition into sales roles. Delivered comprehensive support by explaining licensing procedures, resolving agent inquiries, and overall onboarding process satisfaction. Maintained confidential personnel records securely, aligning with human resource standards and best practices for organizational integrity. Onboarding & Human Resource Assistant I @ New York Life via Strategic Staffing Mar 2021 - Oct 2022 Administered onboarding pipelines through Salesforce CRM, updating profiles and improving HR record accessibility by 62%. Facilitated scheduling tasks, documented HR processes, and monitored compliance tracking, increasing departmental readiness by 37%. Guided new candidates through onboarding stages, providing personalized assistance and enhancing retention rates successfully by 30%. Partnered with recruitment staff and licensing managers, aligning candidate progression with workforce development objectives effectively. Customer Service Assistant I @ Breathe Easy Solutions Jul 2020 - Dec 2021 Processed insurance documentation using Hawksoft software, ensuring compliance accuracy and strengthening administrative efficiency. Coordinated DocuSign agreements, validating digital signatures, supporting adherence, and streamlining client communication processes. Delivered client assistance by clarifying requirements, resolving concerns, and fostering positive relationships effectively. ## Education Southern New Hampshire University Expected 2025 Master of Science in Higher Education Administration GPA: 3.7 | Magna Cum Laude Honors Southern New Hampshire University Dec 2024 Master of Arts in English and Creative Writing GPA: 3.8 | Sigma Tau Delta International English Honors Society University of Maryland Global Campus Jun 2021 Bachelor of Science in Psychology Adelphi, MD | GPA: 3.2 | National Society of Leadership and Success Portfolio not available.