Obiora Onochie

# Support Specialist

Location United StatesDesired Salary 21 -  USD/hourlyWork preference Full Time, Part TimeLinks Status   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a reliable remote support professional with extensive experience in patient engagement, client communication, scheduling, documentation, and digital customer service. I excel at handling inbound and outbound calls, managing EMR and CRM systems, and performing remote administrative tasks. I pride myself on providing calm and empathetic support in fast-paced environments, ensuring that client needs are met efficiently and professionally.

Throughout my career, I have demonstrated strong multitasking abilities, coordinating patient needs while resolving customer issues and managing records with high accuracy. I am familiar with HIPAA regulations and maintain strict compliance to protect sensitive information. My experience spans various remote roles where I have supported diverse clients and healthcare providers.

I am proficient in using multiple technology platforms including Prompt EMR, WebPT, Google Workspace, Microsoft Office, CRM platforms, and communication tools like Zoom and Teams. I am committed to delivering excellent customer service and administrative support remotely, ensuring smooth operations and timely follow-ups.

My background in Health & Sports Science complements my professional skills, allowing me to understand patient care dynamics and contribute effectively to healthcare support teams. I am certified in HIPAA Awareness, CPR, First Aid, and SafeSport Training, which further enhances my capability to work in healthcare-related environments.

I am eager to continue leveraging my skills in remote support roles, providing exceptional service and maintaining high standards of accuracy and professionalism. I thrive in environments that require clear communication, empathy, and efficient problem-solving. I look forward to contributing to organizations that value dedicated remote support specialists.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Zoom](https://jobicy.com/talent/zoom.md)[Empathy](https://jobicy.com/talent/empathy.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Phone Support](https://jobicy.com/talent/phone-support.md)

## Experience

Remote Client Engagement Specialist @ OBKD Property Pros LLC  2024 - Present Manage 30–50 inbound/outbound calls weekly supporting client intake, documentation, and scheduling. Provide clear communication, appointment coordination, and issue resolution using CRM tools. Maintain 98% accuracy in digital documentation while supporting time‑sensitive customer needs. Deliver calm, empathetic service to diverse clients across remote channels.

Remote Patient Support Assistant @ Pivot Athletico Physical Therapy  2023 - 2025 Scheduled 40–60 patients weekly; updated charts, verified info, and documented patient progress in Prompt EMR. Assisted a clinic serving 100+ weekly patients by providing instructions, reminders, and follow‑up calls. Ensured HIPAA‑compliant communication and accurate data entry with a 99% error‑free record. Supported remote coordination between patients and therapists to streamline care.

Remote Administrative Support Specialist @ University of Dayton Campus Rec  2022 - 2025 Provided member support via phone/email, resolving 20–30 inquiries per day. Entered data, maintained logs, and supported facility communications and updates remotely. Ensured timely follow‑ups and documentation while supporting remote administrative operations.

Remote Customer Service Representative @ Freelance/Various Projects  2021 - 2024 Handled 50–100 weekly support requests across phone, SMS, and chat. Calmed frustrated customers with clear, solution‑focused communication. Managed multiple platforms at once, maintaining professional tone and fast response times.

## Education

University of Dayton  2025  Bachelor of Science in Health & Sports Science: Exercise & Movement

Portfolio not available.