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Victoria Butler

# Project Management - focused professional

Actively looking · Member since 26 Nov 2025 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a project management-focused professional with over 8 years of experience leading teams, optimizing processes, and managing client-facing operations across HCM, compliance, technology, and customer service environments. I am skilled in coordinating cross-functional projects, driving strategic and data-driven improvements, and delivering measurable operational outcomes. Equipped with a Lean Six Sigma Yellow Belt and Business Analysis certification, I have a proven ability to enhance workflows and reduce process inefficiencies. Currently, I leverage my leadership and analytical skills at ADP to support Smart Compliance initiatives and mentor newly hired associates to accelerate onboarding and strengthen team performance. Previously, I managed enterprise accounts and small business sales at CenturyLink, where I led project cycles from sales to post-deployment support, performed gap analysis for technology solutions, and used CRM tools like Salesforce to track project tasks and engagement. I am passionate about process improvement, delivery management, and strategic planning, and I continuously seek opportunities to implement agile team processes and data-driven improvements to enhance operational efficiency.

## Skills

15 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Leadership](https://jobicy.com/talent/leadership.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Project Management](https://jobicy.com/talent/project-management.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Team Building](https://jobicy.com/talent/team-building.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)

## Experience

Career history

### Customer Care Advocate Supervisor · SunRun

2024 – PresentLed a team of 15+ remote representatives with KPI-driven coaching. Implemented agile team processes improving resolution times by 20%. Partnered across departments to reduce escalations and streamline workflows.

### Tax and Banking Consultant / Assistant Project Manager · ADP

2024 – PresentCoordinate multiple account issues with clear timelines and stakeholder updates. Collaborate with technical and product teams to resolve workflow and data discrepancies. Managed data-driven improvement projects aimed at reducing client filing rejections.

### Enterprise Account Manager · CenturyLink

2018 – 2021Managed project cycles from sales to post-deployment support. Led client meetings and performed gap analysis for technology solutions. Created account roadmaps and tracked deliverables with cross-functional teams.

### Small Business Sales Representative · CenturyLink

2016 – 2018Identified business technology needs and proposed aligned solutions. Used CRM Salesforce to track project tasks, engagement, and analytics. Collaborated internally to ensure efficient service implementation.

## Education

Learning history

### Valencia College

2011 – 2013Associate of Arts in Business Administration

### Florida Atlantic University

2013 – 2016Bachelor of Science in Hospitality Management

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