Yazmyne Ortega

# Administrative & Project Coordinator

Location United StatesDesired Salary 25 -  USD/hourlyWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a tech-savvy Administrative & Project Coordinator with over 3 years of experience supporting cross-functional teams, managing logistics, and improving workflows. I am organized and detail-oriented, skilled in scheduling, documentation, data management, and customer communication. I have strong technical proficiency in Microsoft 365, CRM, and ticketing systems such as ServiceNow and Jira.

Throughout my career, I have been recognized for streamlining operations, coordinating multiple projects simultaneously, and maintaining professionalism under pressure. I am passionate about optimizing processes and ensuring smooth execution, especially in fully remote environments.

In my current role as a Catering Service Coordinator at El Pollo Loco, I coordinate catering orders and delivery logistics across multiple locations, maintaining a high on-time fulfillment rate. I serve as the primary administrative contact between customers, kitchen teams, and delivery staff, ensuring clarity and smooth execution.

Previously, I worked as a Customer Support Specialist in IT at Enlst, delivering Tier 1 & 2 technical support, managing tickets, and providing onboarding and training support to improve user satisfaction. I also worked part-time as a Client Services Coordinator on a contract basis, where I improved communication flow between clients and contractors.

As the founder and client services consultant of The Click Fixer, I manage client relationships and deliverables for SEO audit and maintenance projects, translating technical findings into clear recommendations to improve client understanding and retention. I am committed to continuous learning and professional growth, as evidenced by my pursuit of certifications like the Google IT Support Professional Certificate and CompTIA A+.

## Skills

### [Time Management](https://jobicy.com/talent/time-management.md)[Jira](https://jobicy.com/talent/jira.md)[Reporting](https://jobicy.com/talent/reporting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Slack](https://jobicy.com/talent/slack.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Asana](https://jobicy.com/talent/asana.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Trello](https://jobicy.com/talent/trello.md)

## Experience

Catering Service Coordinator @ WKS/El Pollo Loco  10/2024 - Present Coordinate catering orders and delivery logistics across six restaurant locations, maintaining 98% on-time fulfillment. Serve as the primary administrative contact between customers, kitchen teams, and delivery staff, ensuring clarity and smooth execution. Track orders, invoices, and payments, maintaining accurate documentation to support budgeting and reporting. Streamlined scheduling and communication processes, reducing order errors and late deliveries by 80%.

Customer Support Specialist (IT) @ Enlst  11/2023 - 01/2025 Delivered Tier 1 & 2 technical support for end users, resolving account, software, and device issues under SLA standards. Logged, tracked, and escalated tickets in ServiceNow and Jira while coordinating with internal IT teams. Provided onboarding and training support, improving user satisfaction to 95%.

Client Services Coordinator (Contract) @ Bell Remodeling  12/2023 - 10/2024 Served as a part-time contractor concurrently with IT support role, guiding homeowners through proposals and project updates. Created and maintained project tracking sheets to coordinate subcontractors and timelines. Improved communication flow between clients and contractors, reducing project delays by 20%.

Founder & Client Services Consultant (Freelance) @ The Click Fixer  2024 - Present Manage client relationships, schedules, and deliverables for SEO audit and maintenance projects. Develop structured reports and timelines to track progress and ensure deadlines are met. Translate technical findings into clear recommendations, improving client understanding and retention (+40%).

## Education

Opportunities for Learning  08/2011 - 05/2015  High School Diploma

Cerro Coso College  2025 - 2027  AS

Portfolio not available.