Nadier Abing

# Training Mentor

Location PhilippinesDesired Salary 6 -  USD/hourlyWork preference Full TimeLinks Status   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Tagalog -

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[Overview](#overview)

## About Me

I am a seasoned team player and high-capacity problem solver with a solid track record in customer service, providing excellent customer experience. I have extensive customer service experience in the call center and casino industry for almost 7 years. I am versatile in delivering both over-the-phone and face-to-face customer experiences. Throughout my career, I have welcomed players to casino tables, explained game rules to new customers, handled cash exchanges, and ensured smooth game operations. I am skilled in mentally calculating payouts and managing winnings efficiently.

In my role as a Training Mentor, I support the development of associate experts by assisting in call listening and customer support, facilitating call calibrations, and mentoring team members. I have experience in coaching sessions, feedback documentation, and maintaining quality scores. I am committed to continuous learning and staying current on new systems and products to grow my skills and maintain proficiency.

I have worked with reputable companies such as IQOR Santa Rosa, Concentrix Alabang, and Resorts World Manila, gaining valuable experience in customer service, sales, and operations supervision. I am adept at resolving customer inquiries related to billing, service, devices, and plans, and I support campaign launches and promotional activities effectively.

My expertise includes customer service, teamwork, leadership, and creative problem solving. I am fluent in English and Tagalog, which allows me to communicate effectively with diverse customer bases. I am passionate about delivering excellent service and contributing to organizational success through training and mentorship.

I am eager to continue growing in my career by leveraging my skills and experience to support teams and improve customer satisfaction in dynamic environments.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Leadership](https://jobicy.com/talent/leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Coaching](https://jobicy.com/talent/coaching.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM Management](https://jobicy.com/talent/crm-management.md)

## Education

Laguna State Polytechnic University  2014  Bachelor of Science in Business Administration with Major in Financial Management

## Experience

Training Mentor @ IQOR Santa Rosa (T-Mobile for Business)  June 2021 - September 2025 Support development of associate experts by assisting in call listening and customer support, facilitate call calibration, mentor team members, complete training requirements to stay current on systems and products.

Sales Associate II @ Concentrix - Alabang 1  May 2018 - March 2019 Performed side by sides, handled escalations and kudos, facilitated call calibration, mentored and helped develop associate experts.

VIP Casino Dealer @ Resorts World Manila (Newport World Resorts)  March 2019 - June 2021 Welcomed players to the table, explained game rules, exchanged cash for chips, dealt cards, threw dice or spun roulette wheel, calculated payouts and distributed winnings.