Lily Mitchell # Data Professional Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status Actively looking Field / Industry Customer Success * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a highly motivated and adaptive professional with experience in mobile support, customer operations, sales, social media management, and quality assurance. I have a strong background in troubleshooting technical issues and providing empathetic customer service, especially in remote and crisis situations. My work at Axion involves supporting healthcare providers by assisting customers with network navigation and record auditing, using various software tools like Five9, Oracle, and Google. I pride myself on being a quick learner and cooperative team member who is security minded and socially skilled. Previously, I worked as a Customer Operations Specialist at AEP, where I managed remote troubleshooting and crisis management during severe storms affecting multiple states. I successfully prevented escalation of residential crises by resolving technical issues and keeping customers informed about relief efforts. My experience also includes commercial sales at Autozone, where I managed customer relations and budgets to ensure profitability. In addition to technical roles, I have managed social media for a startup, coordinating content creation and community engagement to maintain consistent and interactive communication with followers. My early career includes quality assurance work at Libbey Glass, where I used Excel to analyze data and improve manufacturing processes. I have completed various trainings in data protection, diversity and inclusion, fire safety, anti-money laundering, and cybersecurity awareness, which complement my technical and interpersonal skills. Outside of work, I enjoy building and upgrading computers, leading event management activities focused on storytelling and resource management, and coding in Python and SQL for personal projects. I am eager to leverage my diverse skill set and experience in a role that values problem-solving, customer support, and continuous learning. I am confident that my adaptability and dedication will make me a valuable asset to any team. ## Skills ### [Python](https://jobicy.com/talent/python.md)[SQL](https://jobicy.com/talent/sql.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Sales Management](https://jobicy.com/talent/sales-management.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Event Management](https://jobicy.com/talent/event-management.md)[Community Management](https://jobicy.com/talent/community-management.md) ## Experience Mobile Support Staff @ Axion Apr 2025 - Present Working at Axion as mobile support to remotely assist a healthcare provider (United Healthcare) with direct-to-customer support, follow-up calls, and basic network navigation. Activities include giving mobile support to inbound and outbound clients, auditing personal records of members, using empathetic listening skills to adapt calls to difficult situations, comparing data and highlighting discrepancies, and working with software such as Five9 (Softphone), Oracle (Charting), Obsidian Note, and Google. Customer Operations Specialist @ AEP Mar 2023 - July 2023 Remote troubleshooting and crisis management of home and business infrastructure during 2023 storms affecting over 700,000 people across five states. Prevented escalation of residential crisis across Louisiana, Texas, Oklahoma, and Arkansas. Remotely troubleshooted technical issues with routers, breaker boxes, and mobile apps. Used Quick Assist (Remote Screen Connect) for remote navigation of the company website. Proactively kept customers up to date with relief efforts and progress of their repairs. Commercial Sales Expert @ Autozone Aug 2022 - Mar 2023 Managed customer relations, profit margins, and sales for Autozone. Purchased mechanical components for businesses and customers to meet their needs. Managed budget and profit margin to ensure commercial viability. Built positive rapport and strong business relations with customers. Social Media Manager @ What the Funk Gaming Oct 2021 - Dec 2022 Managed community and social media aspects of a startup company. Coordinated copywriting and art teams for social media. Planned and scheduled content in advance, ensuring consistency and engagement. Interacted with followers, answered questions, and addressed concerns. Forming Operator @ Libbey Glass Oct 2018 - Oct 2020 Quality assurance and process alteration to overhaul production of glassware. Used Excel for quality assurance and presented to stakeholders and managers to bring about better manufacturing practices. Presented documented and filtered data as necessary in daily meetings with supervisors. ## Education Pathways in Education August 2017 - May 2018 High School Diploma Portfolio not available.