Ryan Castrinoes

# IT Support Specialist

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am an entry-level to mid-level IT professional with hands-on experience providing technical support in an educational environment. I have a strong background in hardware troubleshooting, ticketing systems, Active Directory account management, and customer service. I am known for clear communication, reliability, and the ability to support both technical and non-technical users.

I completed the Google IT Support Professional Certificate in 2020, which covered IT support fundamentals, operating systems, networking, system administration, security, and troubleshooting. This certification prepared me for entry-level IT support roles including help desk and technical support in both remote and in-person environments.

In my role as an IT Support Specialist at Agora Cyber Charter School, I provided technical support to staff, students, and parents via Zendesk ticketing system, email, and phone. I diagnosed and resolved hardware and software issues on Lenovo laptops, managed user accounts with Active Directory, and maintained IT asset inventory using Snipe-IT. I delivered clear, customer-focused technical assistance in a fast-paced educational environment.

Previously, I worked as a Night Supervisor at Wawa, where I supervised associates during overnight shifts, delivered coaching and motivation, ensured compliance with safety and quality policies, and maintained high customer satisfaction. I also have experience in customer service roles including Utility Worker, Customer Service Associate, Runner Manager, and Tile Assistant, which have strengthened my communication skills and work ethic.

I am committed to providing reliable IT support and excellent customer service, leveraging my technical skills and experience to support large user populations effectively.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Networking](https://jobicy.com/talent/networking.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[Adobe Photoshop](https://jobicy.com/talent/adobe-photoshop.md)

## Experience

IT Support Specialist @ Agora Cyber Charter School  2020 - 2025 Provided technical support to staff, students, and parents via Zendesk ticketing system, email, and phone. Diagnosed and resolved hardware and software issues on Lenovo laptops, including RAM upgrades, hard drive swaps, and screen replacements. Managed user accounts and performed password resets using Active Directory. Maintained accurate IT asset inventory using Snipe-IT. Delivered clear, customer-focused technical assistance in a fast-paced educational environment.

Night Supervisor @ Wawa  April 2018 - 2022 Supervised associates during overnight shifts to ensure smooth store operations. Delivered coaching and motivation to team members to maintain performance standards. Ensured compliance with safety, security, and quality policies. Maintained high levels of customer satisfaction during peak and overnight hours.

Utility Worker @ Peter Becker Community  2016 - 2018 Supported daily food service operations as dishwasher, cashier, and server. Maintained cleanliness and sanitation standards across kitchen and dining areas. Provided courteous customer service to residents and guests.

Customer Service Associate @ Walgreens  November 2015 - 2016 Operated cash register and assisted customers with purchases. Maintained store cleanliness and organization. Stocked and faced merchandise to ensure product availability.

Runner Manager @ Villa Vito  2014 - 2015 Trained new bussers and reinforced workplace policies. Encouraged strong work habits and teamwork. Ensured customer satisfaction during service hours.

Tile Assistant @ CR Tiles  July 2014 - August 2014 Assisted tile setters by cutting tiles with a wet saw. Grouted floors and performed job-site cleanup.

## Education

Google  May 2020 - June 2020  Professional Certificate in IT Support

Completed a 5-course professional certificate covering IT support fundamentals, operating systems, networking, system administration, security, and troubleshooting. Prepared for entry-level IT support roles including help desk and technical support in remote and in-person environments.

Portfolio not available.