Elena Dhimitri

# Chat & Email Support Assistant

Location AlbaniaDesired Salary 5 -  USD/hourlyWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a motivated and detail-oriented professional with a Bachelor's degree in Chemical Technology from the University of Tirana. Over the past few years, I have gained valuable experience in finance operations and social media communication, which has allowed me to develop a diverse skill set. I am skilled in managing online customer messages, handling financial data, and proficient in using office and accounting software. I am fluent in both English and Albanian, which enables me to communicate effectively with a broad range of clients and customers.

Throughout my career, I have worked in various roles including Social Media Message Support and Finance Operator at private companies in Tirana, Albania. In these roles, I managed customer inquiries and feedback on platforms like Facebook and Instagram, maintained a positive brand tone, and processed financial data with accuracy. I have also worked as a freelance social media support specialist, providing remote assistance and ensuring fast, friendly, and accurate communication.

I am highly reliable, organized, and dedicated to delivering accurate, professional, and timely results. I am comfortable working flexible hours, including U.S. time zones, which makes me a great fit for remote work environments. My experience in both administrative and remote support roles has strengthened my ability to multitask and manage time efficiently.

I am proficient in Microsoft Office and Google Workspace, and I have basic knowledge of financial software, which supports my ability to handle financial operations and reporting tasks effectively. I am passionate about providing excellent customer support and maintaining strong client relationships through clear and professional communication.

I am currently available for part-time or full-time remote work and am eager to contribute my skills and experience to a dynamic team. I am confident that my background and dedication will make me a valuable asset in any administrative, finance, or social media support role.

## Skills

### [Time Management](https://jobicy.com/talent/time-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Instagram](https://jobicy.com/talent/instagram.md)

## Experience

Social Media Message Support @ Private Company – Tirana, Albania  2021 - 2022 Managed incoming messages and comments on Facebook and Instagram pages. Responded professionally to customer inquiries, feedback, and requests in both Albanian and English. Maintained a positive and friendly brand tone in all communications. Reported customer feedback and message summaries to management.

Finance Operator @ Private Company – Tirana, Albania  2022 - 2024 Processed financial data and maintained accurate daily and monthly reports. Used accounting and finance software to record transactions and manage client information. Communicated with clients and departments to ensure accuracy and timely financial updates. Supported management with administrative and reporting tasks.

Freelance Social Media Support (Remote) @ Self-managed project  2024 - Present Responded to customer inquiries and feedback on social media platforms. Managed message responses, comments, and feedback in English and Albanian. Prepared daily summaries for client updates. Ensured fast, friendly, and accurate communication.

## Education

University of Tirana, Faculty of Natural Sciences  2018 - 2021  Bachelor of Chemical Technology

Portfolio not available.