Meghan Clifford

# Customer Service Professional

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Finance & Accounting

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)

## About Me

I am a results-driven customer service professional with over 15 years of experience across various industries, including retail and call centers. Throughout my career, I have demonstrated a strong ability to manage operations, enhance customer satisfaction, and train team members effectively. I am skilled in cash handling, inventory management, and resolving customer complaints efficiently.

I have held leadership roles such as retail floor manager, where I consistently improved sales through strategic merchandise displays and exceptional service. My experience also includes managing high volumes of loan files, ensuring compliance with regulations, and maintaining organized workflows.

I am passionate about delivering exceptional customer support and building strong customer relationships. I have a proven track record of meeting and exceeding performance metrics in fast-paced environments. I am comfortable working with various software and systems, including POS systems, Microsoft Office, and cloud-based platforms.

I am willing to relocate anywhere and am authorized to work in the United States for any employer. I am eager to leverage my extensive customer support experience to drive success in a dynamic environment and contribute positively to team goals.

My background also includes experience in training new team members, managing inventory, and maintaining cleanliness and safety standards. I am detail-oriented, organized, and possess excellent communication and negotiation skills. I am committed to continuous improvement and delivering high-quality service to customers.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Account Management](https://jobicy.com/talent/account-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Zoom](https://jobicy.com/talent/zoom.md)[Database Management](https://jobicy.com/talent/database-management.md)[Upselling](https://jobicy.com/talent/upselling.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Event Planning](https://jobicy.com/talent/event-planning.md)[Employee Relations](https://jobicy.com/talent/employee-relations.md)[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Management](https://jobicy.com/talent/management.md)

## Education

Dekalb high school  2006  High School Diploma or GED

## Experience

CSR - Customer Service Representative @ Check Into Cash  April Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner. Verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants. Ensured compliance with lending regulations, company policies, and industry best practices throughout the loan processing cycle. Managed a high volume of loan files, prioritizing tasks to meet deadlines and maintaining an organized and efficient workflow.

Customer service @ Get2Go  October Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases. Provided excellent customer service to all gas station patrons, ensuring a positive experience. Managed inventory of convenience store items, including snacks, beverages, and automotive supplies. Assisted in receiving deliveries and stocking shelves with new merchandise according to established procedures.

Retail floor manager @ Goodwill  August Managed daily operations of a busy retail floor, ensuring smooth and efficient workflow. Created visually appealing merchandise displays that increased product visibility and boosted sales. Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction. Maintained accurate cash handling procedures, reconciling registers at the end of each shift with minimal discrepancies.

Car Wash Manager @ Bps Quick Quack Car Wash  June Provided exceptional customer service to ensure a positive experience for all car wash customers. Effectively communicated with customers to understand their needs and address any concerns or issues. Demonstrated strong knowledge of car wash services, packages, and pricing options to assist customers in making informed decisions. Assisted in training new team members on customer service protocols, equipment operation, and safety procedures.

Call Center Customer Service Representative @ Teleperformance USA  November Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information. Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate. Participated in regular team meetings to discuss challenges, share best practices, and collaborate on solutions for improving overall performance. Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers.

Nutritional Service Worker @ wayne high school  March Demonstrated extensive knowledge of the lunch menu, including daily specials and dietary restrictions. Effectively communicated with customers to address any concerns or special requests during their lunchtime visit. Maintained cleanliness and organization of work area, including restocking supplies as needed. Handled cash transactions accurately and efficiently, providing correct change to customers.

Gas Station Attendant @ Murphy's USA Gas Station  June Provided excellent customer service to all gas station patrons, ensuring a positive experience. Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases. Monitored fuel levels and restocked pumps as needed to ensure availability for customers. Performed regular inspections of the gas station premises to maintain cleanliness and safety standards.

Sanitation Worker @ Kraft Heinz  September Maintained cleanliness and sanitation standards in accordance with industry regulations. Performed routine cleaning tasks, including sweeping, mopping, and disinfecting surfaces. Ensured proper disposal of waste materials following established protocols. Inspected facilities for cleanliness and reported any maintenance issues or repairs needed.

Team Leader/Supervisor @ Rescare  October Provided compassionate and personalized care to elderly and disabled clients in their homes. Assisted clients with activities of daily living, including bathing, dressing, grooming, and medication management. Monitored vital signs and reported any changes or concerns to healthcare professionals. Collaborated with healthcare team members to coordinate appointments, transportation arrangements, and medical equipment needs for clients.

Bank Teller @ Dekalb Financial credit union  July Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments. Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations. Balanced cash drawer daily with zero discrepancies over XX months. Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements.

Cashier/Customer Service @ Scott's food  March Stocked and replenished shelves with fresh produce, dairy products, and dry goods. Maintained cleanliness and organization of the grocery store aisles to ensure a pleasant shopping experience for customers. Operated cash registers accurately and efficiently, handling transactions with precision. Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special requests.