Anastasia Gorshkova # Project Manager in Training Location SerbiaDesired Salary UnspecifiedWork preference Full TimeLinks Status Actively looking Field / Industry Customer Success * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Russian - Serbian - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a Project Manager in training with three years of experience in operations and team management within the hospitality industry. Throughout my career, I have successfully launched two restaurants from concept to opening, overseeing workflow planning, staff coordination, and operational setup. I have a strong passion for process optimization and project planning, which has allowed me to improve operational efficiency and staff onboarding through innovative solutions like a Notion-based employee learning database. In my current role as a Restaurant Manager and Operations & Project Lead, I manage a team of over eight staff members, coordinate daily fast-paced operations, and continuously develop my leadership skills. I have designed and implemented workflows that enhance staff productivity and customer service quality. My experience includes managing supplier relationships, negotiating purchases, and handling platform settings such as WOLT for menu updates and operational configurations. Previously, I have taken on roles that involved launching new restaurants, setting up POS systems, creating operational checklists, and managing small teams. These experiences have strengthened my organizational, communication, and problem-solving skills. I am adept at handling customer complaints, optimizing schedules, and ensuring smooth supplier coordination. I am fluent in Serbian and Russian, with intermediate proficiency in English. I am eager to transition into IT, digital, or product project management, leveraging my background in operations and team coordination. I am highly motivated, detail-oriented, and committed to continuous learning and professional growth. My competencies include knowledge base management using Notion, task management with Trello, Microsoft Office proficiency, stakeholder communication, team coordination, project planning and execution, process documentation, workflow optimization, leadership, time management, and attention to detail. I am confident that my skills and experience will allow me to contribute effectively to project management roles in dynamic environments. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Leadership](https://jobicy.com/talent/leadership.md)[Training](https://jobicy.com/talent/training.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Team Management](https://jobicy.com/talent/team-management.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Google Sheets](https://jobicy.com/talent/google-sheets.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Database Management](https://jobicy.com/talent/database-management.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Google Docs](https://jobicy.com/talent/google-docs.md)[Trello](https://jobicy.com/talent/trello.md) ## Experience Restaurant Manager / Operations & Project Lead @ AUT Bistro 01.2025 - Current Managed a team of 8+ staff including waiters, bar, and cleaning personnel. Oversaw fast-paced daily operations, prioritized tasks, and guided staff efficiently. Designed and improved workflows. Created and managed a Notion knowledge database improving staff learning and customer ratings. Led onboarding and training for new employees. Managed restaurant purchases, negotiated with suppliers, and monitored performance. Managed WOLT platform settings including menu updates and operational configurations. Restaurant Opening and Setup Assistant @ Tisi Restaurant 07.2024 - 09.2024 Led restaurant launch from workspace setup to onboarding new staff. Built POS system and created/uploaded menu database. Maintained staff records and documents. Developed and implemented checklist system for operational and daily tasks. Assigned tasks and ensured timely completion. Restaurant Manager @ Katarza Restaurant 11.2023 - 11.2024 Managed a team of 4 waiters, created schedules, assigned tasks, and monitored completion. Handled customer complaints and resolved conflicts. Oversaw supplier work and procurement. Initiated and implemented new processes to optimize restaurant operations. Shift Manager @ Angry Monk 08.2022 - 03.2023 Supervised a team of 3 staff, monitored efficiency and task completion. Managed order intake, coordination, and communication with technical support for WOLT delivery service. Led onboarding and training for new employees. Executive Personal Assistant @ FindQuiz.ru 08.2019 - 08.2022 Managed communication with 70+ event organizers. Negotiated partnerships with 50+ venues. Resolved conflicts between organizers and teams. Collected and analyzed data to support project development improving outcomes by 20%. Created and managed social media content increasing brand visibility by 40% and engagement by 25%. ## Education The College Of Hotel Management 2015 - 2018 Bachelor's Degree in Management Portfolio not available.