![Mariana Dumitru](https://jobicy.com/react/themes/app/images/avatar.jpg)
Mariana Dumitru

# Quality and Operations Professional

Actively looking · Member since 6 Feb 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationRomaniaDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a quality and operations professional with over 6 years of experience working in an international retail company. Throughout my career, I have developed a strong background in quality management, compliance, audits, data analysis, and cross-functional collaboration. I am organized, solution-oriented, and adaptable, which allows me to effectively manage product quality complaints and investigations.

In my recent role as a Junior Consultant in the Quality Department at Lidl Romania, I managed product quality complaints, ensured compliance with legal and internal quality standards, collaborated with suppliers and authorities, and analyzed audit reports to implement corrective actions. Prior to that, I worked as a Quality Assistant where I monitored product quality and customer satisfaction, prepared operational reports, and trained new employees.

My experience also includes a role as a Customer Support Assistant, where I handled customer inquiries via phone, email, and chat, and maintained records using Salesforce. I am fluent in Romanian, English, and Spanish, which helps me communicate effectively in diverse environments.

I hold degrees in Law from Nicolae Titulescu University and in Communication and Public Relations from Titu Maiorescu University. I am passionate about maintaining high-quality standards and continuously improving operational processes to ensure customer satisfaction and compliance.

I am eager to bring my expertise in quality management and customer support to new challenges and contribute to the success of a forward-thinking organization.

## Skills

8 capabilities[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Compliance](https://jobicy.com/talent/compliance.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Public Relations](https://jobicy.com/talent/public-relations.md)[Salesforce](https://jobicy.com/talent/salesforce.md)

## Experience

Career history

### Junior Consultant – Quality Department · Lidl Romania

Apr 2024 – Aug 2025Managed product quality complaints and investigations; ensured compliance with legal and internal quality standards; collaborated with suppliers and authorities; analyzed audit reports and implemented corrective actions.

### Quality Assistant · Lidl Romania

Oct 2021 – Mar 2024Monitored product quality and customer satisfaction; prepared operational reports; trained new employees.

### Customer Support Assistant · Lidl Romania

May 2019 – Oct 2021Handled customer inquiries via phone, email, and chat; maintained records using Salesforce.

## Education

Learning history

### Nicolae Titulescu University

2019/2023Law Degree

### Titu Maiorescu University

01.13.2019/30.06.2023Degree in Communication and Public Relations

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