Jean M. Wright # Administrative Support / Customer Service Professional Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status Actively looking Field / Industry Admin & Virtual Assistant * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a reliable and detail-oriented professional with extensive experience in customer service, administrative support, data entry, scheduling, payroll, and document management. Over the years, I have developed a proven ability to manage multiple responsibilities efficiently while maintaining clear and professional communication with customers and vendors. My goal is to secure a remote position that leverages my skills in administrative support, customer service, data entry, or transcription. Throughout my career, I have worked in various customer-facing and operational roles, including sales associate, server, logistics support, and management positions. These roles have honed my ability to provide high-quality customer service in fast-paced environments, manage scheduling and payroll, and maintain accurate records. I am adept at problem-solving and conflict resolution, ensuring customer satisfaction and smooth business operations. I am proficient with tools such as QuickBooks, Microsoft Office Suite (Word, Excel, Outlook), and Google Workspace, which support my administrative and data management tasks. Additionally, I have experience with social media management and transcription, expanding my versatility in office and customer service functions. My technical background includes experience as an electrical design engineer and drafter, which has strengthened my attention to detail and technical documentation skills. I hold an Associate of Applied Science degree in Computer-Aided Design & Drafting, which complements my office and customer service expertise. I am seeking a full-time remote opportunity where I can contribute my skills and experience to support organizational goals while continuing to grow professionally. I am committed to delivering accurate, timely, and professional service in all my responsibilities. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Sales](https://jobicy.com/talent/sales.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Quickbooks](https://jobicy.com/talent/quickbooks.md)[Bookkeeping](https://jobicy.com/talent/bookkeeping.md)[Typing](https://jobicy.com/talent/typing.md)[Phone Support](https://jobicy.com/talent/phone-support.md) ## Experience Sales Associate / Customer Service Representative @ WAFFLE HOUSE Dec 2024 - Jan 2026 Provide consistent, high-quality customer service in a high-volume environment; Accurately enter orders, process payments, and manage customer requests; Communicate clearly with customers and team members; Resolve customer issues professionally while maintaining company standards Server / Logistics Support (Seasonal) @ NAMANS CATERING Oct 2021 - Present Assisted with event setup, breakdown, and inventory tracking; Managed logistics including loading, transporting, and returning equipment; Communicated professionally with clients and team members; Ensured accurate handling of event materials and schedules Customer Service & Operations Associate @ TIME TO EAT CAFÉ Feb 2022 - June 2024 Processed customer orders accurately; Coordinated deliveries, routing, and order verification; Maintained inventory and daily operational records; Delivered reliable customer service in a fast-paced environment Manager / Customer Service Lead @ BREAKFAST CLUB CAFÉ May 2013 - July 2021 Managed scheduling, payroll, bookkeeping, and vendor payments; Maintained accurate financial and operational records; Handled customer inquiries, complaints, and resolutions; Oversaw daily business operations and staff supervision Electrical Design Engineer / Drafter @ SIERRA NEVADA CORPORATION Nov 2008 - May 2011 Electrical Designer / Drafter @ ALTERNATIVE AVIATION Nov 2011 - Mar 2012 Electrical Drafter @ Engineering Design Associates August 2007 - October 2008 Architectural Drafter @ Dykeman architects Jan 2006 - August 2007 ## Education Delgado Community College June 2005 Associate of Applied Science in Computer-Aided Design & Drafting GPA: 3.8 Portfolio not available.