Irina Mussatova

# Supply chain/Logistics/Key account Manager

Location EstoniaDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Product & Operations

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Estonian -   Russian -   Spanish -

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[Overview](#overview)

## About Me

I am a dedicated logistics professional with extensive experience in freight forwarding, project management, and customer relations. Over the years, I have developed a strong ability to manage complex logistics operations, including multimodal transport solutions and time-critical shipments. My expertise spans air, sea, road, and rail transport, as well as warehouse and customs clearance processes.

I excel at building and maintaining long-term customer relationships by understanding their needs and providing tailored logistics solutions. I am skilled in negotiating, planning, and leading teams to ensure smooth project execution and customer satisfaction. My experience includes managing special projects such as oversized, dangerous, and military cargo transportation.

Throughout my career, I have demonstrated adaptability and stress tolerance, thriving in dynamic environments while maintaining a high level of communication and teamwork. I am proactive in identifying opportunities for service development and improving customer experience.

I am fluent in Russian, Estonian, and English, with elementary proficiency in Spanish, which allows me to work effectively in international settings. I am passionate about continuous learning and personal growth, which I complement with interests in yoga, dancing, traveling, and art.

My goal is to leverage my logistics expertise and leadership skills to contribute to the success of a forward-thinking company, driving operational excellence and customer satisfaction.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Sales](https://jobicy.com/talent/sales.md)[Consulting](https://jobicy.com/talent/consulting.md)[Billing](https://jobicy.com/talent/billing.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Planning](https://jobicy.com/talent/planning.md)

## Education

Tallinn University of Technology (TalTech)  2006 - 2011  Bachelor's degree in Logistics

Tallinn Linnamäe Russian Lyceum  1994 - 2006  Secondary education

Silver medal

## Experience

Key account manager @ Balti Logistika AS  10/2021 - 02/2025 Creating, maintaining and developing customer contacts to ensure the long-term profitability of the company's activities. Consulting customers, specifying their needs, identifying suitable solutions and preparing corresponding offers. Developing services in cooperation with the clients and partners. Developing customer experience and sales strategy. Solving problem situations. Managing special projects using different transport modes, multimodal solutions, charters etc: time critical, oversized, dangerous, dual-use and military cargo transportation, exhibitions.

Logistics Manager @ LTH-Baas AS  10/2018 - 12/2020 Full logistics management and coordination of scrubber installation project on cruise vessels. Air-, sea-, road-, rail transport all over the world. Multimodal, time-critical, express freight. Warehouse, customs clearance processes. General and dangerous goods. Standard and oversize cargo. Charter service. Crane service.

Logistician @ Holship Estonia AS  01/2018 - 10/2018 Sea, air, road, rail and project freight sales and organization. Process coordination from A to Z.

Logistician @ Beweship Eesti AS  06/2008 - 02/2017 Sea, air, road freight, local transport, warehouse. Arrange transportation from A to Z, preparation of quotations, preparation of documents, billing, communication with customers. Bookings, VGM, BL, AWB, CMR, IMO etc.

Customer service and consultant @ Stockmann AS  04/2007 - 05/2008 Sales, communication with clients