![Origin Coffee Ltd Cover Image](https://images.pexels.com/photos/19967340/pexels-photo-19967340.jpeg) # Business Operations Assistant Location United KingdomDesired Salary UnspecifiedWork preference Full TimeLinks Joined13 Feb 2026Field / Industry Product & Operations * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: Bulgarian - English - Portuguese - Spanish - Report [Overview](#overview) ## About Me I am a professional with diverse experience across financial services, legal operations, and digital property technology, bringing a unique perspective to building ethical, impact-driven systems in complex organizational environments. I have strong interpersonal and intercultural communication skills and am solutions-oriented. My ongoing research focuses on regenerative business practices, value creation, and adaptability for cross-functional teams. I am fluent in English and Spanish, and native in Portuguese and Bulgarian, which allows me to effectively communicate in multicultural settings. Throughout my career, I have managed day-to-day operations and cross-team collaboration within global markets teams in investment banking, driving alignment across legal, compliance, and operations teams to deliver on strategic business priorities and client needs. My experience includes budgeting, expense management, financial operations literacy, and ensuring compliance with global regulations. I have coordinated communications between senior bankers, clients, and cross-functional teams to ensure seamless execution of high-value deals, handling highly sensitive financial documents with strict adherence to compliance standards. Previously, I worked in the Proptech sector, managing full sales cycles of digital products for estate agents, negotiating with stakeholders, and leading UK market segmentation and prospecting. I have also worked as a property consultant and inspector, conducting viewings and inspections, delivering detailed condition reports, and providing personalized feedback tailored to client needs. In the legal field, I supported administrative and client relationship functions in a large group litigation project, managing legal databases, ensuring compliance, and improving client satisfaction and retention rates. I am committed to confidentiality, attention to detail, and professional conduct in all my roles. I hold an MSc in Interdisciplinary Integration of Latin America from the University of São Paulo and a BSc in Political Science and International Relations from the New University of Lisbon. I have also completed short online courses in Impact Measurement & Management for SDGs and Regenerative Foundations. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Account Management](https://jobicy.com/talent/account-management.md)[Compliance](https://jobicy.com/talent/compliance.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Reporting](https://jobicy.com/talent/reporting.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Prospecting](https://jobicy.com/talent/prospecting.md)[Data Protection](https://jobicy.com/talent/data-protection.md) ## Education University of São Paulo 2015 - 2017 MSc Interdisciplinary Integration of Latin America New University of Lisbon 2010 - 2013 BSc Political Science and International Relations Duke University 2024 Impact Measurement & Management for SDGs (Short Online Course) RegenIntel (Global Advisory Consulting & Ed Platform), San Francisco, CA Feb - May 2025 Regenerative Foundations – Advanced Path (Short Online Course) ## Experience Business Operations Assistant @ Bank of America 09/2022 - 01/2026 Managed day-to-day operations and cross team collaboration within Global Markets teams, investment banking. Drove alignment across global markets, legal, compliance, and operations teams to deliver on strategic business priorities and client needs. Managed budgeting, expenses, payments and financial operations literacy related to business trips and costs. Oversaw third-party vendor payments and legal reconciliations ensuring accuracy and compliance with global regulations. Coordinated communications between senior bankers, clients, and cross-functional teams, ensuring seamless execution of high-value deals. Handled highly sensitive financial documents with strict adherence to compliance standards. Provided executive support to 7 Managing Directors and respective teams. Business Development Associate @ Offr - Powering the Digital Property Revolution 10/2021 - 08/2022 Managed full sales cycle of digital products allowing estate agents to sell properties digitally, place auctions on their website, increase traffic, run AML checks and integrate with other open APIs. Account management and post-sale strategy in start-up environment. Negotiated with stakeholders to tailor property tech solutions to client needs. Led UK market segmentation and prospecting, identifying ideal customers and generating data for the company's SaaS solution. Onboarded high-end Boutique Estate Agent with a portfolio valued between 2M and 15M pounds. Property Consultant and Inspector (freelancer) @ Viewber – Property Support 7 days a week 11/2020 - 11/2022 Conducted property viewings and provided client-aligned consultations for properties in Shoreditch, Hoxton and Canary Wharf. Inspected residential and commercial properties pre- and post-tenancy. Delivered detailed condition reports and improvement recommendations. Provided personalized feedback tailored to client requirements and goals. Qualified viewers and reported their impressions and needs to estate agents. Consistently rated as a high performer. Litigation Administrator @ Pogust and Goodhead Law Firm 02/2021 - 06/2021 Provided administrative and client relationship support in legal resolutions for a Group Litigation Consumers Right project with 15,000 individuals registered. Ensured exceptional client care service and confidentiality. Managed legal databases and document management systems ensuring security and integrity of data. Assisted with troubleshooting technical issues. Completed searches for Partners, fee earners, and Client Services Leads. Improved compliance by strengthening document retention policies and reducing risks of missing deadlines. Increased client satisfaction and retention rates. Oversaw lifecycle of legal case including filing, tracking deadlines, and ensuring compliance with court procedures.