K. Grimes # BCP/DR Business Analyst Location United StatesDesired Salary UnspecifiedWork preference Full Time, Contract, TemporaryLinksNot setStatus Actively looking Field / Industry Product & Operations * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) ## About Me I am a Business Analyst with over 15 years of experience specializing in business process optimization, risk management, and regulatory compliance. Throughout my career, I have developed a strong proficiency in translating complex business requirements into actionable technical solutions that drive operational efficiency within highly regulated environments. My expertise lies in requirements management, Business Continuity Planning (BCP), and fostering cross-functional collaboration to deliver successful system implementations and enhance overall compliance. In my current role as a Business Systems and Regulatory Specialist at Purifi IV, I lead the implementation of critical contract changes across multiple departments, ensuring alignment with evolving regulatory landscapes and BCP operational procedures. I conduct rigorous reviews of policies and reports to maintain compliance with NC Health regulations and integrate new federal and state requirements into operational frameworks. Previously, as a Senior Business Systems Consultant at Abbot Downing/Wells Fargo, I spearheaded business process analysis initiatives that improved operational efficiency by 30%. I collaborated cross-functionally to implement transformative business systems, improved data accuracy, and reduced processing times significantly. I also developed comprehensive documentation and reporting dashboards to support DR readiness and cost optimization. My experience at AIG as a Senior Business Analyst involved authoring technical business documentation, managing change through Jira, and engaging with VIP external partners to ensure successful project delivery. I led User Acceptance Testing efforts that increased application usability by 30% and created workflow models that optimized business processes. At NorthHighland, I conducted thorough business analysis for complex challenges, played a key role in system upgrades and BCP initiatives, and facilitated communication between technical teams and stakeholders to ensure project success. I hold a Bachelor's Degree in Foreign Language and Psychology from Queens University of Charlotte, along with certifications in Change Management and ServiceNow IT Professional. I am skilled in a wide range of tools and methodologies including ServiceNow, SQL, Power BI, SharePoint, SAP, ITIL, Agile, and Waterfall methodologies. I am committed to driving business continuity, disaster recovery readiness, and regulatory compliance through effective analysis, documentation, and stakeholder engagement. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[SQL](https://jobicy.com/talent/sql.md)[Communication](https://jobicy.com/talent/communication.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Jira](https://jobicy.com/talent/jira.md)[Reporting](https://jobicy.com/talent/reporting.md)[Change Management](https://jobicy.com/talent/change-management.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[SAP](https://jobicy.com/talent/sap.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md) ## Education Queens University of Charlotte 06/2007 Bachelor's Degree in Foreign Language and Psychology Colorado Technical University 09/2012 Change Management Certification ServiceNow 09/2024 ServiceNow IT Professional Certification ## Experience Business Systems and Regulatory Specialist @ Purifi IV Apr2022 - Current Spearheaded implementation of critical contract changes across Utilization, Care Management, and Appeals & Grievance departments ensuring alignment with regulatory landscapes and BCP procedures. Conducted policy and report reviews ensuring compliance with NC Health regulations. Integrated federal and state requirements into operational frameworks. Managed data review and external data reconciliation for research protocols. Administered secured website compliance activities enhancing audit readiness and continuity. Senior Business Systems Consultant @ Abbot Downing/Wells Fargo Apr2016 - Sept2021 Led business process analysis initiatives improving operational efficiency by 30%. Collaborated cross-functionally to implement business systems improving data accuracy by 25% and reducing processing times by 40%. Directed User Acceptance Testing (UAT) ensuring migration requirements met criteria. Developed Business Requirements Documents (BRDs), Use Cases, and documentation bridging business and IT. Designed reporting dashboards in ServiceNow for asset utilization, license compliance, and cost optimization. Guided BCP strategies including risk assessments and business impact analyses. Compiled DR readiness requirements and smoke test scenarios. Senior Business Analyst - Global Vendor & Partner Services @ AIG Jan2015 - Mar2016 Authored and maintained technical business documentation including BRDs and Use Cases. Developed project governance timelines and reports for senior leadership. Managed change management via Jira, developed user training documentation, and facilitated knowledge transfer for cloud recovery processes. Engaged VIP external partners and executives as liaison between business and IT. Created workflow models optimizing business processes. Led UAT efforts increasing application usability by 30%. Senior Business Analyst @ NorthHighland Feb2014 - Feb2015 Conducted business analysis to identify technical solutions for complex challenges. Played key role in system upgrades and BCP initiatives ensuring regulatory compliance. Developed project documentation including status reports and training materials. Facilitated communication and collaboration between technical teams and business stakeholders.