![Iara Benigno](https://jobicy.com/react/themes/app/images/avatar.jpg) Iara Benigno # Analista de Customer Support-Back Office Actively looking · Member since 4 Mar 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationArgentinaDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an organized, analytical person with strong communication skills, capable of working effectively both independently and as part of a team. I have experience handling inquiries through multiple channels, including email, chat, and telephone. I possess expertise in customer service and technical problem resolution, with solid skills in ticket management and a proactive approach to ensuring customer satisfaction. I manage insurance policy quotations, ensuring precise and timely attention to meet customer needs. I prepare and present reports to my own area and other departments, facilitating communication and information flow across the company. I provide customer support via email and chat, resolving inquiries and issues efficiently and professionally. I handle inquiries, requests, and complaints related to credit and debit cards from Prisma SA. I attend to merchants, capture terminals, corporate cards, and VIP services, with special attention to Platinum/Signature members. I also provide travel assistance services and manage automatic debits. I am currently improving my English language skills at an intermediate oral and written level. Additionally, I have basic oral and written skills in Mandarin Chinese. My experience and skills enable me to contribute effectively to customer support operations, ensuring high-quality service and customer satisfaction. ## Skills 8 capabilities[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Reporting](https://jobicy.com/talent/reporting.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Technical Support](https://jobicy.com/talent/technical-support.md) ## Experience Career history ### Back Office//Customer Support · Zurich Seguros 2015 – 2025Provides customer service and support via email and chat, resolving queries and issues efficiently and professionally. Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns. Strengthened customer loyalty by providing personalized solutions that addressed their unique needs. Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency. Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks. Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings. Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making. • Optimized operational efficiency by redesigning workflow processes. ### Customer Service Operator · Aegis 2012 – 2015Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery. Managed challenging callers while adhering to company guidelines for respectful communication. Implemented feedback from management to continually refine customer service skills and techniques. Navigated complex software systems to efficiently access and update customer information during calls. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Responded to customer requests, offering excellent support and tailored recommendations to address needs. ## Education Learning history ### Fundación de Altos estudios en Ciencias Comerciales 2010/20138.79 ### Hermanos Amézola 2001 – 20059.70 This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.