![Alaina Gagliano](https://jobicy.com/react/themes/app/images/avatar.jpg) Alaina Gagliano # Operations and Marketplace Specialist Actively looking · Member since 7 Mar 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 38 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an operations and marketplace specialist with over 10 years of leadership and purchasing experience across multi-unit retail and e-commerce environments. Throughout my career, I have developed a proven record of protecting and recovering revenue through Amazon FBA reimbursement disputes, inventory discrepancy resolution, and vendor coordination. I am experienced in SKU-level tracking, ASIN identification, invoice validation, shipment logistics, and operational transition management. I am known for my ability to execute independently, stabilize processes, and deliver measurable financial impact. In my current role, I manage purchasing operations across multiple vendors, coordinate daily shipment logistics, and handle Amazon FBA reimbursement and SAFE-T claims. On average, I recover approximately $18,000 to $23,000 annually in lost inventory through dispute resolution and documentation verification. Previously, I spent seven years as a store manager, including leading a full store conversion during the Family Dollar to Dollar Tree acquisition. I have also held multi-unit oversight roles with P&L responsibility and briefly served as a district manager overseeing multiple locations. I am seeking a remote operations or marketplace-focused role where I can leverage my logistics and reimbursement experience at a larger scale. I am comfortable working independently, managing documentation accurately, and handling financial responsibility with precision. I am highly skilled in vendor coordination, shipment logistics, invoice processing, and revenue recovery. I am committed to maintaining operational continuity and improving workflow efficiency. I look forward to contributing my expertise to a dynamic team and driving continued success in marketplace and operations management. ## Skills 7 capabilities[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Project Management](https://jobicy.com/talent/project-management.md)[Team Management](https://jobicy.com/talent/team-management.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Purchasing & Marketplace Operations Coordinator · onlinescuba 3.5 Years – PresentManage purchasing operations across 5–6 major vendors covering hundreds of SKUs. Coordinate daily shipment logistics and drop-ship timing to maintain fulfillment continuity. Process and reconcile 20–30 invoices monthly with high documentation accuracy. Eliminated inherited backlog of 150–200 SAFE-T claims, restoring operational workflow efficiency. Recover approximately $18,000–$23,000 annually through Amazon FBA reimbursement disputes and inventory reconciliation efforts. Investigate fraudulent returns and product discrepancies to prevent revenue loss on high-value inventory. Use ASIN-based identification and invoice documentation to support inventory recovery claims. Proactively convert backorders into alternate product sales to reduce cancellations and preserve revenue. ### Home Health Care Aide · Mohave Valley, AZ 1 Year – Present (Part-Time)Provide reliable in-home care and daily living support. Maintain accurate documentation and strict confidentiality. Demonstrate high accountability, scheduling discipline, and professional communication. ### Store Manager (Corporate Acquisition Transition) · Family Dollar → Dollar Tree 7 YearsLed full-store conversion during corporate acquisition, executing teardown, rebuild, inventory transition, and system implementation. Managed team of 5–10 employees and approved payroll allocation. Qualified for monthly performance bonuses tied to corporate KPIs. Earned annual inventory accuracy bonuses. Oversaw ordering, shrink control, compliance, and operational standards. Maintained business continuity during major organizational restructuring. Supported neighboring stores during staffing and operational gaps. ### District Manager · Frontier Communications 6Oversaw 3 store locations with direct responsibility for P&L performance. Supervised 4 employees across multiple sites. Managed hiring and termination decisions. Monitored operational metrics and financial performance. ### Ride Operator & Trainer — Space Mountain · Disneyland Resort — Anaheim, CA 6 YearsOperated high-volume, safety-critical attraction under strict compliance protocols. Trained new operators on procedures and safety standards. Managed crowd flow and real-time guest issue resolution in fast-paced environment. ## Education Learning history ### Gladstone High School n/aHigh School Diploma Some College Coursework (No Degree Completed) This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.