Hermie Richelle P. Salazar-Acupinpin # Data Entry and Customer Support Specialist Location PhilippinesDesired Salary 10 - USD/hourlyWork preference Full TimeLinks Status Actively looking Field / Industry Admin & Virtual Assistant * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Tagalog - Report [Overview](#overview) ## About Me I am a reliable and detail-oriented data entry and customer support specialist with over 20 years of experience supporting clients with database updates, contact management, lead generation, and research tasks. I am skilled in accurate data entry, lead contact sourcing, customer communication, and organization. I am known for being a quick learner, highly organized, and dependable under deadlines. Throughout my career, I have developed strong expertise in database management, contact research, and lead generation. I am proficient in using tools such as Microsoft Excel, Google Docs, Freshworks (Freshdesk CRM), and various online research tools. My technical skills allow me to efficiently manage data and provide excellent customer support. I have worked extensively as a freelance contractor on Upwork, where I have handled data entry, customer service, and virtual assistant roles. My responsibilities have included managing customer account databases, conducting web research, handling customer support tickets, and performing lead generation tasks. I have experience working remotely and managing multiple client projects simultaneously. In addition to my freelance work, I have held positions in business processing and analysis, where I validated and analyzed hospital and professional bills, coordinated with adjusters, and ensured timely processing of payments. I have also worked in secretarial roles, managing client communications, technical writing, and documentation. My educational background includes a Bachelor of Science in Computer Science from Saint Francis of Assisi College System and a High School Diploma from Mary Cause of Our Joy Catholic School. I am committed to continuous learning and adapting to new technologies to improve my work efficiency and client satisfaction. I am passionate about providing accurate and timely data management and customer support services. I strive to maintain confidentiality and professionalism in all tasks and am motivated by the opportunity to contribute to client success through meticulous and organized work. ## Skills ### [Time Management](https://jobicy.com/talent/time-management.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Slack](https://jobicy.com/talent/slack.md)[Technical Writing](https://jobicy.com/talent/technical-writing.md)[Database Management](https://jobicy.com/talent/database-management.md)[Google Docs](https://jobicy.com/talent/google-docs.md) ## Education Saint Francis of Assisi College System 2000 - 2003 Bachelor of Science in Computer Science Mary Cause of Our Joy Catholic School 1992 - 1996 High School Diploma ## Experience Customer Service / Virtual Assistant / Data Entry Specialist @ Upwork (Freelance Contracts) Aug 2013 - Feb 2026 Data Entry Specialist - FBTme (Aug 2017 - Feb 2026): Accessing and downloading PDF files with parking price information from the Wilson Parking website; Performing data entry of pricing information in Excel; Uploading PDF documents to Unfuddle for record management. Customer Account Database Management / Customer Support - Rocksbox (Feb 2015 - Apr 2024): Conducting data entry and web research to gather influencer information; Providing customer support through Freshworks / Freshdesk, handling tickets related to damaged items, returns and refunds, replacements, delayed or failed shipments, payment issues, reservations, and purchases; Reviewing customer feedback and reaching out with personalized emails to address their concerns. Data Entry Specialist - Supporting various clients (Aug 2013 - Feb 2024): Conducted web research to gather accurate and relevant information; Performed lead generation by gathering and verifying contact information to identify potential business opportunities; Managed file downloads and uploads efficiently across multiple platforms. Business Processing Analyst – Specialist (Provider Bill Audit) @ Chartis Insurance October 2009 - November 2010 Managed the account after Integra transferred it to Chartis Insurance; Validated and analyzed hospital and professional bills for accuracy and completeness; Made informed decisions on bill payment eligibility; Coordinated with adjusters to release approved payments; Handled rush and urgent billing cases, ensuring timely processing. Business Processing Analyst (Provider Bill Audit) @ Integra Business Processing SO January 2008 - October 2009 Validated and analyzed professional and hospital bills for accuracy; Conducted provider bill audits, ensuring compliance and precision; Made informed decisions on bill payment eligibility; Coordinated with adjusters to release approved payments. Business Processing Associate @ American Data Exchange (AMDATEX) June 2006 - December 2007 Conducted online research for mortgages, property history, ownership, liens, and collateral verification; Performed quality checks for typographical errors before releasing final documents to clients; Ensured accuracy and compliance, supporting smooth mortgage processing and reporting. Secretary @ City and Land Developers Inc May 2005 - March 2006 Managed client email inquiries, screened prospective clients, and coordinated transfers to the Sales Department; Handled secretarial tasks: answered phone calls, reviewed documents for signature, and supported the Senior VP; Produced technical writing and documentation, ensuring clarity and accuracy. In-house Credit Investigator / Typist / Encoder @ Tempo Services (Agency) April 2004 - May 2005 Conducted credit investigations, including phone interviews, background checks, and verification of employment, criminal, and financial history; Collected, analyzed, and documented character references and client profiles in written reports; Managed client data entry in company databases with accuracy and confidentiality. Secretary @ Valgon Colorant and Chemical Corporation March 2003 - September 2003 Answered phone calls and provided professional client support; Managed product, pricing, and competitor data in Excel databases; Maintained organized and accurate records to support business operations.