![Origin Coffee Ltd Cover Image](https://images.pexels.com/photos/19967340/pexels-photo-19967340.jpeg) # HR & People Development specialist Location KazakhstanDesired Salary UnspecifiedWork preference Full TimeLinks Joined16 Mar 2026Field / Industry Customer Success * SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Russian - Report [Overview](#overview) ## About Me I am an HR & People Development specialist with over 4 years of experience in employee development, onboarding programs, and performance support. My background spans Learning & Development (L&D) and sales coaching within fast-paced iGaming and EdTech environments. I partner closely with managers to improve employee performance and engagement, ensuring teams are well-supported and motivated. Throughout my career, I have designed and implemented onboarding programs, including building Moodle-based curricula and facilitating live sessions for large, multi-country teams. I conduct one-on-one check-ins and act as a performance evaluator during probation periods, contributing to retention and promotion decisions. I have developed and implemented 360° feedback systems, creating methodologies and questionnaires, organizing data collection, and reporting insights to management. I facilitate Talent Review sessions and collaborate with line managers and team leads to co-create Individual Development Plans (IDPs). Identifying training gaps and iterating on learning content based on performance data and learner feedback is a key part of my role. I also author internal articles, learning materials, and company digests, coordinating content production across teams. Previously, I have worked as a Customer Support & Training Specialist, participating in candidate screening, onboarding coordination, and delivering sales training programs. I mentor employees, conduct assessments, and analyze customer feedback to identify improvement areas. Earlier in my career, I served as an Administrator in the restaurant business, where I interviewed and onboarded staff, trained and developed a team, and maintained high customer satisfaction through effective team performance management. I am fluent in English and Russian, with strong written communication skills in English. I am passionate about fostering employee growth and creating supportive learning environments that drive organizational success. ## Skills ### [CRM](https://jobicy.com/talent/crm.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Jira](https://jobicy.com/talent/jira.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Figma](https://jobicy.com/talent/figma.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Employee Engagement](https://jobicy.com/talent/employee-engagement.md)[Administration](https://jobicy.com/talent/administration.md)[Sales Training](https://jobicy.com/talent/sales-training.md)[Trello](https://jobicy.com/talent/trello.md)[Miro](https://jobicy.com/talent/miro.md)[Moodle](https://jobicy.com/talent/moodle.md) ## Education LinkedIn Learning February 2026 HR Fundamentals LinkedIn Learning February 2026 Learning & Development LinkedIn Learning February 2026 Performance Management LinkedIn Learning March 2026 Understanding Organizations and the Role of HR LinkedIn Learning March 2026 Developing AI Skills in Human Resources ## Experience HR Generalist & L&D @ Midnite 2022 - Present Designed and owned end-to-end onboarding program: built Moodle-based curriculum and facilitated live sessions for 200+ employees across multiple countries. Conducted 1-on-1 check-ins and acted as performance evaluator during probation — feedback contributed to retention and termination decisions, multiple trainees advanced to Team Lead and top-sales roles. Developed and implemented 360° feedback system: created methodology and questionnaires, organized data collection and reporting to managers. Facilitated Talent Review sessions and co-created Individual Development Plans (IDPs) in partnership with line managers and Team Leads. Identified training gaps and iterated on learning content based on performance data and learner feedback. Authored internal articles, learning materials, and company digests; coordinated content production across a team of 8. Customer Support & Training Specialist @ Skyeng 2020 - 2022 Participated in candidate screening and onboarding coordination. Designed and delivered sales training programs for new employees. Mentored employees, conducted assessments, and provided performance feedback. Analyzed customer feedback to identify recurring pain points and improvement areas. Administrator @ Restaurant Business 2019 - 2020 Interviewed and onboarded service staff; trained and developed a team of 15+ employees. Maintained 95%+ customer satisfaction through team performance management.