Skill Assessments This user has not passed any tests yet Languages English - Native or Bilingual People also viewed * [![Ammi reddy Tetala](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71637_1784644095.jpg) Ammi reddy Tetala IT Manager](https://jobicy.com/u/id71637.md) * [![Predrag Milenkovic](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_64518_1779685643.jpg) Predrag Milenkovic Senior IT Project Manager](https://jobicy.com/u/id64518.md) * [![Sebastián Rendón Vahos](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71533_1784588819.jpg) Sebastián Rendón Vahos Técnico/a de Proyectos Culturales](https://jobicy.com/u/id71533.md) * [![Angela Sittaro](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70311_1784548145.jpg) Angela Sittaro Building 0→1 systems for global teams, now with AI | Internal Enablement | Operational Excellence |](https://jobicy.com/u/id70311.md) * [![Irina Gangurde](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_16086_1784537368.jpg) Irina Gangurde Operations Specialist & Customer Experience | Coordination, Onboarding & Executive Support | Remote](https://jobicy.com/u/id16086.md) * [![Lykka Mae Vergara](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71387_1784482115.jpg) Lykka Mae Vergara Supply Chain & Procurement Analyst](https://jobicy.com/u/id71387.md) * [![Teo Lo Piparo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_58370_1779685694.jpg) Teo Lo Piparo Platform, SaaS & Technology Strategy Leader](https://jobicy.com/u/id58370.md) * [![Nuno Moreira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71230_1784302120.jpg) Nuno Moreira Production Technician](https://jobicy.com/u/id71230.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a high-performing customer success manager and commercial leader with 20 years of experience across complex solutions sales, account management, onboarding, training, territory leadership, and channel development. I have managed books of business up to 50 accounts and have driven more than $20M in accounts, renewals, and capital equipment sales across small to enterprise organizations. My background includes leading customer success and sales efforts across North America, building reseller channels, improving retention, and supporting product adoption through structured onboarding and technical enablement. I have also taken on adjacent responsibilities in product marketing, product management, technical training, logistics, and trade show planning, which has helped me connect customer needs with business growth. A major part of my career has been working in additive manufacturing and 3D printing, where I have supported manufacturers, IT resellers, and industrial clients with strategy, applications, and solution selection. I enjoy roles where I can combine commercial leadership, customer advocacy, and cross-functional collaboration to improve outcomes for both clients and the business. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[SaaS](https://jobicy.com/talent/saas.md)[Sales](https://jobicy.com/talent/sales.md)[Business Development](https://jobicy.com/talent/business-development.md)[Account Management](https://jobicy.com/talent/account-management.md)[Product Management](https://jobicy.com/talent/product-management.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Training](https://jobicy.com/talent/training.md)[Agile](https://jobicy.com/talent/agile.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Sales Enablement](https://jobicy.com/talent/sales-enablement.md)[Product Marketing](https://jobicy.com/talent/product-marketing.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Risk Mitigation](https://jobicy.com/talent/risk-mitigation.md)[Logistics](https://jobicy.com/talent/logistics.md)[Customer Success Management](https://jobicy.com/talent/customer-success-management.md)[Technical Training](https://jobicy.com/talent/technical-training.md)[Strategic Account Planning](https://jobicy.com/talent/strategic-account-planning.md)[Renewal Management](https://jobicy.com/talent/renewal-management.md)[3D Printing](https://jobicy.com/talent/3d-printing.md)[Additive Manufacturing](https://jobicy.com/talent/additive-manufacturing.md) ## Tech Stack & Tools ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/illustrator/illustrator-original.svg) Adobe Illustrator](https://jobicy.com/talent?tool=illustrator.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/photoshop/photoshop-original.svg) Adobe Photoshop](https://jobicy.com/talent?tool=photoshop.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/github/github-original.svg) GitHub](https://jobicy.com/talent?tool=github.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Owner, Independent Consultant @ Rodin Consultancy LLC Mar 2024 - Present Independent consultant advising manufacturing companies and equity group clients on additive manufacturing technologies and applications. Provides strategic product direction, sales tactics, channel development, and client alignment. Also works on contract as a sales director and marketing strategist, and supports finance clients with market education and investment guidance. US Channel Sales, Operations Manager & CSM @ BCN3D America Nov 2021 - Jul 2024 Served as primary pre- and post-sale contact for US and Canadian reseller accounts, owning onboarding, adoption, retention, and customer success programs. Expanded reseller channel sales, improved customer satisfaction, established warehouse and logistics operations, handled technical support triage, and supported marketing and trade show planning. Regional Sales Manager & Customer Success @ Cimquest, inc. Apr 2020 - Jun 2024 Owned the customer journey for reseller B2B accounts across the Northeast, managing subscriptions, maintenance agreements, onboarding, and renewals. Led territory management, supported hardware implementation and onsite technical support, and acted as an internal product manager for new product introductions and sales training. Sr. Account Executive & Additive Manufacturing Director @ Future Tech Enterprise, Inc. Mar 2019 - Apr 2020 Led direct sales operations for the East Coast and supported the adoption of HP 3D printing hardware. Provided sales enablement for a large sales team, created product marketing support, and delivered workshops and coaching for manufacturing IT clients. Regional Direct & Channel Sales Manager @ EnvisionTEC Inc. Mar 2018 - Mar 2019 Led OEM and channel sales across industrial verticals in additive manufacturing, prototyping, bioprinting, and robotic sand-casting. Managed reseller growth, supported customer applications, and collaborated with product development, engineering, and material chemistry teams. Business Development Manager & CSM @ TriMech Solutions LLC Apr 2014 - Mar 2018 Managed pre- and post-sale relationships for enterprise accounts to drive industrial 3D printer adoption and retention. Exceeded sales goals, directed hardware and software implementation, supported application development, and created client-facing enablement materials. Business Development Manager & CSM @ Walsworth Publishing Co. Feb 2006 - Apr 2014 Drove sales of K-12 and college yearbook publishing services while managing customer success. Led training on Adobe software and design methods, grew a territory significantly, maintained a high renewal rate, and contributed to an Agile product improvement team for an online design SaaS platform. ## Education UPenn/Wharton School of Business 2025 - 2025 Certification, Product Management & Strategy Certification in Product Management & Strategy. Arts Institute of Pittsburgh Not specified Bachelor of Applied Science, Industrial Design Technology Bachelor's degree in Industrial Design Technology with GPA 3.9. Art Institute of Fort Lauderdale Not specified Associate of Arts & Sciences, Industrial Design Technology Associate degree in Industrial Design Technology. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.