EVELYN I. ALUMONA # Customer Service Rep Location United StatesDesired Salary UnspecifiedWork preference Full TimeRelocation NoLinksNot setStatus Actively looking Field / Industry Content & Editorial * ShareSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me I am a dedicated and results-driven administrative and customer service professional with over 15 years of progressive experience spanning corrections administration, banking, workforce solutions, and sales. Throughout my career, I have demonstrated the ability to manage sensitive information, prepare confidential reports, resolve complex customer issues, and enhance operational efficiency in fast-paced environments. I am skilled in building strong stakeholder relationships, ensuring regulatory compliance, and supporting leadership through exceptional organizational and communication capabilities. I am committed to contributing to organizational success through professionalism, emotional intelligence, and technical proficiency. My core competencies include administrative and operational support such as documentation, record management, scheduling, and compliance procedures. I excel in customer service excellence, including client relations, conflict resolution, inquiry handling, and relationship building. I am proficient in reporting and analysis, including confidential reporting, financial record maintenance, and workflow optimization. Additionally, I have strong technical proficiency with Microsoft Office Suite, various computer applications, and database management. My soft skills include problem-solving, critical thinking, collaboration, time management, and emotional intelligence. In my professional experience, I have served as a Correctional Officer where I maintained safety, order, and security within correctional facilities, monitored inmate behavior, enforced facility rules, and responded to emergencies. I have also worked as a Customer Service Agent at Volt Workforce Solutions, delivering high-quality customer support, resolving inquiries, analyzing workflows, and building strong client relationships. Previously, I was a Customer Relationship & Marketing Officer at Ecobank Nigeria Plc, managing customer account portfolios, promoting financial products, training staff, and maintaining financial records. Early in my career, I worked as a Sales Representative at Cowbell Nigeria, executing sales strategies, managing inventory, and building customer relationships. I hold a Bachelor of Science degree in Public Administration from Ambrose Alli University in Ekpoma, Nigeria. I am eager to leverage my extensive experience and skills to contribute effectively to future roles and organizational goals. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Database Management](https://jobicy.com/talent/database-management.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md) ## Experience Correctional Officer @ Texas Department of Criminal Justice 2024 - date Maintained safety, order, and security within correctional facilities through vigilant supervision and adherence to legal and institutional protocols. Monitored inmate behavior, conducted security checks, and performed searches to prevent disturbances and ensure compliance. Enforced facility rules, issued disciplinary actions, and documented incidents with accuracy and confidentiality. Supervised daily inmate activities including meals, recreation, visitation, and work assignments. Responded to emergencies, intervened in conflicts, and provided first aid when necessary. Prepared detailed reports, communicated with multidisciplinary teams, and supported rehabilitation initiatives. Demonstrated professionalism, ethical conduct, and sound judgment in high-pressure situations. Customer Service Agent @ Volt Workforce Solutions January 2018 - December 2024 Delivered high-quality customer support across diverse operational processes while maintaining compliance with performance standards. Resolved inquiries and escalated issues through proactive problem-solving and personalized service. Analyzed workflows and recommended improvements that enhanced efficiency and reduced resolution times. Built strong client relationships by anticipating needs and providing tailored solutions in fast-paced environments. Customer Relationship & Marketing Officer @ Ecobank Nigeria Plc August 2008 - March 2015 Managed customer account portfolios, resolved complaints, and processed applications to ensure seamless banking experiences. Promoted financial products through targeted marketing strategies, driving customer acquisition and retention. Trained and mentored staff on advanced customer service practices, improving team performance. Maintained accurate financial records and prepared reports supporting compliance and decision-making. Sales Representative @ Cowbell Nigeria January 2007 - January 2008 Executed sales strategies to achieve revenue targets and consistently exceeded performance goals. Managed inventory, organized promotional displays, and negotiated with clients to secure repeat business. Built strong customer relationships through consultative selling and value-driven service. Collaborated with team members to support regional sales initiatives. ## Education Ambrose Alli University, Ekpoma, Nigeria 2002 - 2006 Bachelor of Science in Public Administration Portfolio not available.