Joseph Wolf

# IT Specialist

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Software Engineering

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am an IT Specialist with specialized training in computer forensics, malware analysis, device hardening, Cisco networking, network forensics, and cyber security law and ethics. Over the years, I have gained hands-on experience supporting technical applications and assisting customers with troubleshooting and account management. My work experience includes roles at Home Depot, Learfield IMG College, and Volunteers of America, where I have developed strong skills in IT support, user rights management, and disaster recovery planning.

Currently, I work as a Product Support Technician at Home Depot, providing technical support for design applications and helping customers resolve issues efficiently. I also assist with billing inquiries and account management, ensuring customer satisfaction and accurate documentation of tax updates within our order system. Prior to this, I served as a Help Desk Support Technician at Learfield IMG College, where I utilized Concur and Azure/Cayosoft systems to manage user access and troubleshoot login issues.

My experience also includes a role as an IT Assistant Manager at Volunteers of America, where I was responsible for forensically destroying hard drives, implementing disaster recovery and safety plans, and managing employee profiles within Azure/Cayosoft software systems. These roles have strengthened my technical and managerial capabilities in IT environments.

I hold a Bachelor's degree in Information Technology and Administrative Management from Central Washington University and have completed additional training in Digital Forensics and Cyber Security at Edmonds Community College. I am certified by Cisco Systems and have earned certificates in PC Pro, Anti-Cyber Terrorism, and Cyber Incident Analysis and Response.

I am proficient in multiple operating systems including Windows 10, Mac OS, and various Linux distributions. My technical toolkit includes forensic software such as Access Data, WINHEX, and The Sleuth Kit, as well as networking tools like Packet Tracer and Wireshark. I am committed to continuous learning and applying my skills to enhance cybersecurity and IT support functions.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Account Management](https://jobicy.com/talent/account-management.md)[Azure](https://jobicy.com/talent/azure.md)[Linux](https://jobicy.com/talent/linux.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)

## Experience

Product Support Tech @ Home Depot  October 2021 - Current Provide technical support for Home Depot design application, helping customers resolve issues and troubleshoot problems. Assist customers with billing inquiries, payments, and account management, ensuring issues are addressed quickly and accurately. Document and track the taxes that update on the items used within our order up system.

Help Desk Support Technician @ Learfield IMG College  February 2021 - October 2021 Utilized Concur for troubleshooting logins and website crashes, assigned roles, and helped with password resets. Applied Azure/Cayosoft systems to assign rights to users to allow them to login to the systems with their data loaded.

IT Assistant Manager @ Volunteers of America  November 2020 - December 2020 Forensically destroying hard drives within company guidelines. Implementing disaster recovery plans and making safety plans. Assigning roles as well as making profiles for employees within the Azure/Cayosoft software systems.

## Education

Central Washington University  June 2021  Bachelor of Information Technology and Administrative Management

Edmonds Community College  April 2018  Digital Forensics and Cyber Security

Portfolio not available.