Belén Avella

# Customer Service

Location ArgentinaDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a Customer Service specialist with over 10 years of experience in customer care, document management, and incident resolution in operational and logistics environments. I am an expert in multichannel support, including email and telephone, with a strong focus on case follow-up and process improvement. I am oriented towards customer satisfaction, retention, and operational efficiency. I am committed to continuous learning and professional development to adapt to dynamic and constantly evolving environments.

Throughout my career, I have gained extensive experience managing inquiries and resolving incidents, preparing export documentation in compliance with regulations, and handling billing and administrative control of operations. I have worked closely with customers through various communication channels, ensuring service continuity and quality.

I have developed skills in operational monitoring to ensure compliance with deadlines and quality standards. My background includes managing bookings, shipment declarations, and optimizing operational processes. I am detail-oriented and effective in communication, always aiming to enhance customer experience and retention.

Currently, I am advancing my education in Digital Marketing and related fields, including storytelling and practical AI applications for marketing. This ongoing education complements my practical experience and helps me stay updated with the latest trends and tools in customer service and marketing.

I am fluent in Spanish as a native language and have basic proficiency in English. I am eager to leverage my skills and knowledge to contribute effectively to customer service teams and help organizations achieve their customer satisfaction goals.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Compliance](https://jobicy.com/talent/compliance.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Billing](https://jobicy.com/talent/billing.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)

## Experience

Customer Service – Document Processing @ Primore SRL  Oct 2017 - Apr 2022 Managed inquiries and incident resolution. Prepared export documentation in compliance with regulations. Handled billing and administrative control of operations. Ensured operational follow-up to meet deadlines and quality standards.

Customer Service – Atención al Cliente @ Uti Logistics  Jan 2015 - Oct 2017 Provided telephone and email customer support. Managed bookings and shipment declarations. Prepared documentation and billing. Resolved incidents ensuring service continuity.

Customer Service – Document Processing @ Panalpina Transportes Mundiales  May 2008 - Nov 2014 Prepared import documentation. Requested quotations and optimized operations. Managed billing and administrative tasks. Provided multichannel customer support and incident resolution.

## Education

Academia Luzzy Digital  2024 - Present  Digital Marketing (In Progress)

Santander Open Academy  2026  Storytelling in Digital Marketing

Santander Open Academy  2026  Google: Practical AI for Marketing

Portfolio not available.