![Origin Coffee Ltd Cover Image](https://images.pexels.com/photos/19967340/pexels-photo-19967340.jpeg)

# IT Support Specialist / Team Lead

Location MalaysiaDesired Salary UnspecifiedWork preference Full Time, Contract, Part TimeLinksNot setJoined13 Apr 2026Field / Industry Software Engineering

* SharePreferences:Status: Actively lookingRelocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)

## About Me

I am an accomplished IT Support Specialist with over 14 years of distinguished experience at HCL Technologies Sdn Bhd, delivering enterprise-level SAP and infrastructure support within a global service environment. Throughout my career, I have specialized in SAP Functional Support, particularly in Materials Management (MM), Finance and Controlling (FICO), and Basis at Level 1 support. I have a strong foundation in IT Service Management, handling incidents, requests, and problem resolution efficiently.

As a team lead, I have successfully nurtured and led a high-performing technical team for 8 years, focusing on leadership, mentoring, and performance development. I am passionate about driving automation initiatives and have championed the use of Microsoft Power Automate to reduce manual intervention and repetitive tasks by over 30%, significantly improving operational efficiency.

I have developed executive-level Power BI dashboards to visualize incident trends, service metrics, and productivity analytics, enabling management to make informed decisions based on real-time data. My expertise extends to overseeing end-to-end IT support operations under ITIL best practices, ensuring service operations and governance are maintained at the highest standards.

My educational background includes a Bachelor's Degree in Business Administration with a focus on Finance from UiTM Segamat, Johor, and a Diploma in Accountancy from UiTM Machang, Kelantan. I am also a certified SAP Application Associate in Materials Management, which complements my practical experience in SAP support.

I am committed to continuous improvement and leveraging technology to optimize IT service delivery. My key achievements include reducing manual service tasks by 30% through automation workflows and building Power BI dashboards that are actively used by management for operational decision-making. I am eager to bring my expertise, leadership skills, and passion for IT service excellence to new challenges and opportunities.

## Skills

### [Reporting](https://jobicy.com/talent/reporting.md)[Leadership](https://jobicy.com/talent/leadership.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Finance](https://jobicy.com/talent/finance.md)[Business Administration](https://jobicy.com/talent/business-administration.md)

## Education

UiTM Segamat, Johor  2007 - 2010  Bachelor of Business Administration (Finance)

UiTM Machang, Kelantan  2002 - 2006  Diploma in Accountancy

## Experience

IT Support Specialist / Team Lead @ HCL Technologies Sdn Bhd  2011 - 2025 Delivered high-quality SAP Level 1 support. Led and nurtured a high-performing technical team for 8 years. Championed automation initiatives using Microsoft Power Automate, successfully reducing manual intervention and repetitive tasks by over 30%. Developed executive-level Power BI dashboards to visualize incident trends, service metrics, and productivity analytics for management reporting. Oversaw end-to-end IT support operations under ITIL best practices.