Zimiah Gladney

# IT and Cybersecurity Professional

Location United StatesDesired Salary 17 -  USD/hourlyWork preference Full TimeLinks Status   Actively looking Field / Industry Software Engineering

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am a motivated and detail-oriented professional currently transitioning into IT and cybersecurity. My background includes extensive experience in customer service, healthcare support, and remote work environments, which has equipped me with strong troubleshooting and documentation skills. I have supported users across multiple platforms and am adept at navigating technical challenges in fast-paced settings.

I have completed coursework in IT support, networking, and cybersecurity fundamentals, focusing on building hands-on technical skills. I am actively pursuing industry certifications such as CompTIA A+, Network+, and Security+ to further enhance my expertise and credibility in the field.

My professional experience includes roles as a Chart Retrieval Specialist, Virtual Medical Scribe, and Care Coordinator, where I developed strong attention to detail, data privacy compliance, and technical adaptability. These roles have honed my ability to manage sensitive information accurately and support healthcare providers efficiently.

I am proficient with operating systems including Windows and basic Linux, and familiar with remote support tools and systems. Additionally, I have solid skills in Microsoft Office applications and data entry, which complement my technical capabilities.

I am currently pursuing an Associate Degree in Medical Billing and Coding and plan to start a Bachelor of Science in Cybersecurity and Information Assurance in 2026. I am eager to leverage my diverse background and growing IT knowledge to contribute effectively in cybersecurity and IT support roles.

I am passionate about continuous learning and committed to developing the skills necessary to excel in the IT and cybersecurity industry. I look forward to opportunities where I can apply my technical skills, problem-solving abilities, and dedication to supporting users and organizations securely and efficiently.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Windows OS](https://jobicy.com/talent/windows-os.md)

## Experience

Chart Retrieval Specialist @ UnitedHealth Group  2024 - 2025 Retrieved and managed medical records using electronic health record systems. Maintained accuracy and confidentiality while handling sensitive data. Assisted with system navigation and troubleshooting issues related to documentation and record access. Worked in a fast-paced environment requiring strong attention to detail.

Virtual Medical Scribe @ Aquity Solutions  2024 - 2024 Documented patient information in real-time using electronic systems. Maintained accuracy and efficiency while handling multiple tasks. Supported healthcare providers by managing documentation workflows. Demonstrated strong technical adaptability with remote systems.

Care Coordinator @ Ennoble Care  2025 - 2025 Assisted patients and providers with scheduling, documentation, and support. Handled inbound calls and resolved issues efficiently. Maintained detailed records and ensured compliance with data privacy standards. Provided support in a fast-paced, team-based environment.

## Education

Bryant & Stratton College  2023 - 2025  Associate Degree in Medical Billing and Coding

Western Governors University  Start: 2026  Bachelor of Science in Cybersecurity and Information Assurance

Portfolio not available.