Skill Assessments This user has not passed any tests yet Languages English - Intermediate Spanish - Native or Bilingual People also viewed * [![Scott Lewis](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_63982_1779685672.jpg) Scott Lewis Senior Software Engineer](https://jobicy.com/u/id63982.md) * [![Abidur Rahman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71486_1784568399.jpg) Abidur Rahman Process Automation & AI Integration Architect](https://jobicy.com/u/id71486.md) * [![VITALII ZADOROZHNYI](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72485_1785029117.jpg) VITALII ZADOROZHNYI Python Developer | Backend & Automation | FastAPI · Web Scraping · APIs](https://jobicy.com/u/id72485.md) * [![Aastha Singla](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72277_1784904812.jpg) Aastha Singla Web Developer Intern](https://jobicy.com/u/id72277.md) * [![Edgar Daza](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72034_1784811700.jpg) Edgar Daza AI-Assisted Software Engineer | Cross-Technology Development | LLM Integration | Process Automation](https://jobicy.com/u/id72034.md) * [![Pablo Alejandro Sanchez Moncada](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71916_1784746135.jpg) Pablo Alejandro Sanchez Moncada Senior Full Stack Developer](https://jobicy.com/u/id71916.md) * [![Yeabsira Zelalem](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71823_1784712504.jpg) Yeabsira Zelalem Software Engineer](https://jobicy.com/u/id71823.md) * [![Anny Herrera](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71678_1784654820.jpg) Anny Herrera Civil Engineer](https://jobicy.com/u/id71678.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am an IT Support Technician with experience in Level 1 and Level 2 support, providing remote and on-site assistance to users, computer maintenance, and hardware/software troubleshooting. I have worked providing technical support to internal users, individual clients, and businesses, performing operating system installation and configuration, workstation migrations, preventive and corrective maintenance, and remote support. I have experience with Windows operating systems and knowledge of Linux, PostgreSQL, networking, MikroTik, and monitoring tools such as Icinga and Nagios. My profile is focused on troubleshooting, user support, and technical problem-solving. Throughout my career, I have supported individual clients and businesses by diagnosing hardware and software issues, assembling and configuring office computers, and performing Windows operating system migrations and hardware upgrades. I am skilled in remote installation and configuration of freeware and commercial software, and I have experience working in high-demand environments with multi-client assistance. In my previous roles, I have provided on-site and remote technical support, installed and configured Windows, Linux, Outlook, Thunderbird, and corporate software, and managed backups and workstation configurations. I have also handled preventive and corrective maintenance, printer installations, inventory control, incident tracking using Trello, and basic configuration and troubleshooting of MikroTik devices. I am proficient in basic SQL queries and modifications with PostgreSQL databases and have experience with on-call technical support. I have assembled PCs, deployed workstations, configured network printers, and performed internal data processing using Excel. My technical skills include operating systems, remote desktop tools, Microsoft Office productivity tools, networking basics, software installation, hardware maintenance, and infrastructure monitoring. I am a native Spanish speaker and have completed additional training including an EF SET English Certificate at B1 level, CCNA 1 Introduction to Networks, and PC Assembly and Repair courses. I am committed to continuous learning and applying my technical expertise to provide effective IT support and solutions. ## Skills ### [Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Linux](https://jobicy.com/talent/linux.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[PostgreSQL](https://jobicy.com/talent/postgresql.md)[Trello](https://jobicy.com/talent/trello.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Help Desk](https://jobicy.com/talent/help-desk.md) ## Experience IT Support Technician @ Centro PC Sep 2024 - Present Technical support for individual clients and businesses; Hardware/software troubleshooting and diagnostics; Preventive and corrective maintenance of computer equipment; Assembly, installation, and configuration of office computers for end users; Windows operating system migrations and hardware upgrades; Remote installation and configuration of freeware and commercial software; Support in high-demand environments and multi-client assistance. Help Desk – IT Support Level 1 & 2 @ Deporjean S.A. Aug 2022 - Sep 2024 On-site and remote technical support for internal users; Installation and configuration of Windows, Linux, Outlook, Thunderbird, and corporate software; Windows operating system migrations, backups, and workstation configuration; Preventive and corrective computer maintenance; Installation and configuration of dot matrix printers on Linux; Branch inventory control; Incident tracking through Trello; Hardware/software troubleshooting and diagnostics; Basic configuration and troubleshooting on MikroTik devices; PostgreSQL databases (basic SQL queries and modifications); On-call technical support. Help Desk – IT Support Level 1 & 2 @ Credife S.A. Jul 2020 - Jul 2022 On-site and remote technical support for internal users; PC assembly and workstation deployment; Installation and configuration of computers, peripherals, and network printers for branches; Thunderbird and corporate software configuration; Hardware upgrades and operating system migrations; Internal data processing using Excel; Hardware/software troubleshooting and diagnostics; PostgreSQL databases (basic SQL queries and modifications). Field Support Technician @ Ecorp S.A. Oct 2018 - Apr 2020 On-site technical support for clients; Hardware/software troubleshooting and diagnostics; Installation and configuration of peripherals; Preventive and corrective maintenance of computer equipment; Component replacement; Stock and inventory control for the IT department. ## Education EETP N°478 Dr. Nicolás Avellaneda Mar 2006 - Dec 2009 Electronics Technician This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.