![Nancy Acevedo Pietri](https://jobicy.com/react/themes/app/images/avatar.jpg)
Nancy Acevedo Pietri

# Especialista en Customer Service y Soporte

Actively looking · Member since 21 Apr 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationSpainDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a customer service and support professional with more than 4 years of experience combining client care, administrative tasks, and incident resolution. I have worked in demanding corporate environments where I handled multichannel inquiries, supported users through onboarding processes, and helped improve the overall customer journey.

I specialize in Level 2/3 support, complex incident management, log analysis, and root-cause diagnosis. I am comfortable documenting issues in CRM systems, escalating technical cases to development teams, and ensuring that communication between departments remains clear and efficient.

My background also includes back-office administration, database updates, and internal process coordination. I have contributed to reducing response times and improving team productivity by staying organized, proactive, and detail-oriented.

I am bilingual in Spanish and English, and I use that strength to provide empathetic, precise, and fluid support across email, phone, and chat. I am especially focused on creating positive experiences that build trust, retention, and customer satisfaction.

In addition to support operations, I have experience in commercial follow-up calls and customer success activities, achieving strong conversion results through personalized communication. I am known for staying calm under pressure and maintaining high standards of service.

I have also trained in full stack development and UX/UI design, which gives me a broader understanding of digital products and technical workflows. This combination helps me bridge the gap between users, support teams, and technical departments.

## Skills

15 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Database Management](https://jobicy.com/talent/database-management.md)[Empathy](https://jobicy.com/talent/empathy.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Time Management](https://jobicy.com/talent/time-management.md)[Zendesk](https://jobicy.com/talent/zendesk.md)

## Experience

Career history

### Especialista en Customer Service y Soporte / Representante de Customer Support y Administración / Especialista en Admisiones y Customer Success · Namencis Capital

2023 – 2025Provided Level 2/3 support for complex incidents and digital onboarding processes. Analyzed logs, diagnosed errors, documented issues in CRM systems, escalated technical cases to development teams, managed back-office tasks, updated databases, handled multichannel customer inquiries, and performed commercial and follow-up calls.

## Education

Learning history

### 4Geeks Academy

2023 – 2024UX/UI Design

### Upgrade Hub

2025Full Stack Developer

### CDI College

2022 – 2023Program in British Columbia, Canada

### IUTIRLA

2019 – 2023Technical Degree in Advertising and Marketing

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