![Giacomo Coppolecchia Aguilar](https://jobicy.com/react/themes/app/images/avatar.jpg) Giacomo Coppolecchia Aguilar # Senior Technicall Support Actively looking · Member since 22 Apr 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationArgentinaDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a dedicated and proactive professional with a strong disposition for continuous learning and achieving objectives. I excel in teamwork, even under pressure, and possess analytical skills that support effective decision-making. I am responsible, honest, punctual, and consistent in my work ethic. I have experience managing personnel and am capable of teaching and training new employees. My technical expertise spans computing and operating systems, cybersecurity, network configuration including routers and switches, and mobile sales equipment setup. I am proficient in programming languages such as Java and Visual Basic, and I have experience managing databases and SQL. Currently, I work as an ESM Analyst at TDI LATAM in Buenos Aires, where I ensure client requests and services are managed correctly, maintain the BMC Helix Digital Workplace tool, and customize applications according to company needs. Previously, I have held roles such as Telecommunications Operations Specialist at CANTV, Field Support Coordinator at Asesoria JJSC, Field Support Specialist at Banesco Banco Universal, and Service Desk Analyst at Soporte SPI C.A., where I was responsible for IT support, network management, and incident resolution. I have completed academic studies including a Bachelor in Sciences and a Technical Superior University degree in Informatics. Additionally, I have pursued various professional courses in ITIL, cybersecurity, BMC Helix Digital Workplace certifications, Cisco networking, programming basics, JavaScript, HTML5, and GSM cell phone technical service. I am eager to contribute my skills and knowledge to any role related to IT, networking, or technical support, and I am open to positions that allow me to continue growing professionally while supporting organizational goals. ## Skills 11 capabilities[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Database Management](https://jobicy.com/talent/database-management.md)[HTML5](https://jobicy.com/talent/html5.md)[JavaScript](https://jobicy.com/talent/javascript.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[SQL](https://jobicy.com/talent/sql.md)[Team Management](https://jobicy.com/talent/team-management.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Analista ESM · TDI LATAM Mayo 2024 – actualidadResponsible for ensuring client requests and services are managed correctly, maintaining the BMC Helix Digital Workplace tool for each client, installing and modifying the application according to company characteristics. ### Especialista de Operaciones de Telecomunicaciones · CANTV Febrero 2023 – Noviembre 2023Ensured client requests and services were processed efficiently and followed up until completion. Studied service changes at client level. ### Coordinador de Soporte de Campo · Asesoria JJSC, C.A (Cines Unidos) Julio 2022 – Septiembre 2022Ensured efficient operation of computers and networks. Managed website domains and data restoration. Acted as liaison between end users and higher-level support. Supervised system and network performance. Maintained licenses and software updates. ### Especialista de soporte de campo 2 · Banesco Banco Universal Marzo 2021 – Mayo 2022Provided installation and maintenance support for PC equipment. Managed WIFI device configuration for users. Handled all types of equipment incidents. Managed website domains and configured Office packages and various applications. ### Analista de Service Desk II · Soporte SPI C.A Noviembre 2015 – Junio 2020Provided installation and maintenance support for PC equipment. Managed WIFI device configuration for users. Handled all types of equipment incidents. Managed website domains and configured Office packages and various applications. ## Education Learning history ### U.E. Centro Educativo Montalbán 2002/2005Bachelor in Sciences ### IUTIRLA La Yaguara 2012/2018Technical Superior University in Informatics This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.