Herimirindra Aderas

# Team Leader

Location MadagascarDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  French -

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[Overview](#overview)

## About Me

I am a dynamic professional passionate about customer relationship management, sales, and business development. With diverse experience in management, customer service, and B2B prospecting, I strive to deliver an optimal customer experience while achieving commercial objectives. Over the years, I have developed strong skills in team leadership, client satisfaction, and contract negotiation.

My career journey includes roles such as Commercial Engineer at Connecteo, where I specialized in B2B prospecting and closing contracts, ensuring client follow-up and support. I also founded and managed the startup LI-H and Just Us, overseeing project management, client negotiations, and team training.

As a Manager at GetHumanCall, I led teams, developed competencies, and managed performance and motivation. Currently, I work at MADECASS, handling contract sales and client satisfaction for both professional and individual clients, focusing on problem resolution and enhancing user experience.

Previously, I supervised teams at Intelcia, optimizing processes and monitoring performance. I also provided technical support at Comdata and served as Executive Director at OIMS Majunga Maytte, managing personnel, projects, and partner negotiations.

My educational background includes a License in Social Psychology from the University of Mahajanga, a License in Communication from GSI Antananarivo, and social sciences training at the University of Stavanger, Norway. I am fluent in French and have advanced proficiency in English.

I am skilled in client relations, negotiation, commercial closing, team management, marketing, communication, and business development. Additionally, I am proficient with various IT tools including Photoshop, Illustrator, Office, WordPress, PHP, MySQL, and C++.

I am eager to leverage my expertise in a challenging role that allows me to contribute to business growth and customer satisfaction while continuing to develop my leadership and commercial skills.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Communication](https://jobicy.com/talent/communication.md)[Sales](https://jobicy.com/talent/sales.md)[Business Development](https://jobicy.com/talent/business-development.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Team Management](https://jobicy.com/talent/team-management.md)[Marketing](https://jobicy.com/talent/marketing.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[WordPress](https://jobicy.com/talent/wordpress.md)

## Education

Université de Mahajanga  2013  License of Social Psychology

GSI Antananarivo  2009  License of Communication

University of Stavanger  2014  Training in Social Sciences

Programme NMS U in collaboration with the SHALOM project Mahajanga

## Experience

Commercial Engineer @ Connecteo  2024 B2B prospecting and sales for professionals; presentation of solutions and contract closing; client follow-up and support.

Founder and Manager @ LI-H and Just Us  2023 - 2024 Management and development of the startup; client negotiation and project management; team supervision and training.

Manager @ GetHumanCall  2022 - 2023 Team supervision and skills development; performance management and employee motivation.

Contract Salesperson, Customer Satisfaction and Success Manager @ MADECASS  2025 - Present Sales and contract management for professional and individual clients; ensuring customer satisfaction by resolving issues and optimizing user experience; developing loyalty and strengthening client relationships.

Team Manager @ Intelcia  2020 - 2022 Team management and supervision; performance monitoring and process optimization.

Customer Advisor N1 and N1+ @ Comdata  2017 - 2020 Technical support for an internet service provider; client assistance and problem resolution.

Executive Director @ OIMS Majunga Maytte  2014 - 2017 Personnel and internal project management; negotiation with local partners and contract implementation.