Micaela Ochoa Fiallos

# Customer Success & Administrative Professional

Location EcuadorDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Admin & Virtual Assistant

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Spanish -

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[Overview](#overview)

## About Me

I am a bilingual Customer Success and Administrative Professional with over 4 years of experience in administrative support, client-facing roles, customer service, and event coordination. I have developed strong skills in supplier management, project organization, and campaign development, allowing me to plan, execute, and oversee multiple tasks efficiently. I am recognized for being proactive, detail-oriented, and creative, with excellent communication skills and a strong focus on delivering positive customer experiences.

Driven by my passion for service, I started my own business to further strengthen client satisfaction through initiative and creativity. Throughout my career, I have successfully coordinated event logistics, managed client and supplier relationships, and provided timely support to improve customer retention and satisfaction. I am adept at multitasking, deadline management, and working under pressure in fast-paced environments.

My professional experience includes roles as an Event Coordinator and Supplier Manager, Marketing and Events Assistant, and Management Assistant. I have consistently demonstrated my ability to support onboarding, prepare reports, and streamline workflows while maintaining confidentiality and accuracy in documentation.

As the founder and owner of Crafty Lab, I have built and managed a small business focused on customer success, handling orders, resolving inquiries, and managing suppliers and social media channels to ensure smooth operations and brand visibility. I utilize organizational tools and CRM practices to track client preferences and interactions, strengthening retention and loyalty.

I hold a Bachelor Degree in Business Sciences with a Minor in Marketing from Universidad de Especialidades Espíritu Santo (UEES), where I completed relevant coursework in CRM, business writing, project management, organizational behavior, marketing principles, and event planning and coordination. I am fluent in English and Spanish and proficient in Microsoft Office Suite, Canva, and CRM systems.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Canva](https://jobicy.com/talent/canva.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Event Planning](https://jobicy.com/talent/event-planning.md)[Phone Support](https://jobicy.com/talent/phone-support.md)

## Education

Universidad de Especialidades Espíritu Santo (UEES)  May 2016 - Aug 2021  Bachelor Degree in Business Sciences with Minor in Marketing

Relevant Coursework: Customer Relationship Management (CRM), Business Writing and Professional Communication, Project Management Essentials, Organizational Behavior, Marketing Principles, Event Planning and Coordination

## Experience

Event Coordinator and Supplier Management @ Compás  May 2022 - Jul 2023 Delivered proactive customer support by coordinating event logistics and addressing client needs, ensuring smooth execution. Acted as a key point of contact for clients, providing timely assistance and solutions to improve satisfaction and retention. Built and maintained strong client and supplier relationships, fostering trust and long-term partnerships. Assisted in preparing tailored proposals, aligning services with customer goals.

Marketing and Events Assistant @ Expoplaza  May 2019 - Feb 2020 Supported onboarding and communication with participants, guiding them throughout the event process. Responded to inquiries and provided clear information, improving client engagement and experience. Coordinated follow-ups that boosted attendance and strengthened customer loyalty. Prepared reports and feedback analysis to monitor satisfaction and outcomes.

Management Assistant @ Andigrup S.A.  Aug 2017 - May 2019 Managed calendars, travel, and meetings to optimize executive productivity. Drafted and reviewed reports and documents with accuracy and attention to detail. Provided cross-departmental support to streamline workflows and information management. Managed confidential documentation.

Founder & Owner @ Crafty Lab  Feb 2020 - Present Built and managed a small business fully focused on customer success, from onboarding new clients to personalized after-sales support. Delivered exceptional customer service by handling orders, resolving inquiries, and offering tailored solutions. Strengthened retention and loyalty through consistent communication and high-quality service delivery. Managed suppliers, inventory, and social media channels to ensure smooth operations and brand visibility. Tracked client preferences and interactions using organizational tools and basic CRM practices.