Felipe Alan Abuzed Fernandes # Production Engineer Location BrazilDesired Salary UnspecifiedWork preference Full TimeLinksNot setStatus Actively looking Field / Industry Customer Success * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - French - Portuguese - Spanish - Report [Overview](#overview) ## About Me I am a Production Engineer and MSc candidate at PUC-Rio specializing in Engineering Operations & Business. My professional journey spans customer success, business development, sales, and operations, where I combine analytical rigor with a people-first approach. I am equally comfortable building data models, closing leads, or turning frustrated clients into loyal advocates. My experience includes healthcare consulting, hospitality startups, and direct sales, all in environments that demand ownership, adaptability, and results. I pride myself on being customer-centric, focusing on building trust, managing expectations, and delivering consistent value from the first touch to long-term retention. My analytical mindset drives me to work with data, KPIs, and process improvements, aiming to fix root causes rather than symptoms. I am multilingual and global-ready, fluent in English, with intermediate proficiency in Spanish and French, and native in Portuguese, enabling me to engage clients and teammates across diverse markets. During my internship at Gesto Instituto, I served as the primary analytical contact for multiple healthcare clients, identifying billing anomalies and creating executive-ready reports that influenced contract renegotiations. I developed financial optimization proposals with direct P&L impact and applied health analytics to support strategic decision-making. This work became the core of my undergraduate thesis, reflecting deep client collaboration and tangible business impact. My operations experience includes managing client experiences and driving team engagement at Catete Apartments, where I improved workflows, enhanced service reliability, and strengthened team culture. I am proficient in tools like Slack and Notion for coordination and task management. Additionally, I have sales experience as a freelance representative, where I successfully prospected and qualified leads through multichannel approaches, consistently meeting targets. My education combines engineering rigor with business strategy, focusing on operations management, process design, and organizational decision-making. My current research explores operational efficiency and process optimization in complex organizations, applicable to SaaS, healthcare, and service industries. I am committed to continuous learning and applying structured, data-backed approaches to create and sustain value in every role I undertake. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Time Management](https://jobicy.com/talent/time-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[CRM](https://jobicy.com/talent/crm.md)[Sales](https://jobicy.com/talent/sales.md)[Business Development](https://jobicy.com/talent/business-development.md)[Account Management](https://jobicy.com/talent/account-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Leadership](https://jobicy.com/talent/leadership.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Slack](https://jobicy.com/talent/slack.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[People Management](https://jobicy.com/talent/people-management.md) ## Education PUC-Rio — Pontifícia Universidade Católica do Rio de Janeiro 2025 - Present MSc in Production Engineering — Operations & Business Programme covering operations management, process design, performance measurement, and organisational decision-making. Current research on operational efficiency and process optimisation in complex, multi-stakeholder organisations. Universidade Veiga de Almeida (UVA) Mar 2020 - Jul 2025 BSc in Production Engineering Degree focused on solving operational problems through process improvement, data analysis, and people management. Thesis on continuous improvement in health operators with bottleneck mapping and structured solution proposals. Relevant coursework includes Operations Management, Lean & Kaizen, Project Management, Data Analysis, Organisational Behaviour, Cost Engineering. ## Experience Production Engineering Intern @ Gesto Instituto Oct 2023 - Oct 2024 Primary analytical contact for multiple health operator clients, managing priorities and deadlines. Identified billing and contract anomalies, created executive reports driving renegotiation. Built avoided-cost models and financial optimisation proposals with direct P&L impact. Applied health analytics to support senior management decision-making. Maintained discretion handling sensitive client data and collaborated cross-functionally. Internship project became the theme of undergraduate thesis. Operations Assistant @ Catete Apartments Aug 2025 - Oct 2025 Managed end-to-end client experience across multiple accounts. Increased maintenance team engagement by 50% through coordination and accountability. Used Slack and Notion for team coordination and task management. Redesigned procurement and scheduling workflows to improve service reliability. Strengthened team culture and applied new people management practices. Operations Intern @ Catete Apartments Jan 2025 - Jul 2025 Monitored daily service delivery ensuring quality across client touchpoints. Identified operational bottlenecks and proposed process improvements. Tracked non-conformities and followed up with maintenance team to resolution. Sales Representative (Freelance) @ CURY Construtora 2024 Prospected residential property buyers via multichannel approach including cold calling, in-person canvassing, and video outreach. Qualified leads based on budget, interest, and timeline. Met weekly targets for qualified clients. Managed high volumes of outbound calls maintaining professionalism. Adapted messaging based on real-time feedback.