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Jeyko Guerrero Garcia

# Cloud Support Engineer

Actively looking · Member since 5 May 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationCosta RicaDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a Cloud Support Engineer with strong expertise in Azure Networking and extensive experience troubleshooting complex enterprise environments across cloud infrastructure, virtualization, and operating systems. I am skilled in diagnosing multi-layer issues involving network connectivity, virtual machines, storage systems, and hybrid environments. I have a proven ability to analyze logs, packet traces, and performance metrics to resolve critical incidents affecting service availability and data operations. My work focuses strongly on infrastructure reliability, data integrity, and service continuity in production environments. Throughout my career, I have led troubleshooting of complex Azure Networking scenarios including VNet connectivity, VPN Gateway issues, DNS resolution failures, and hybrid network configurations. I have also supported Azure Storage Accounts, resolving performance bottlenecks and access/connectivity issues affecting data operations. Additionally, I have experience mentoring junior engineers and contributing to internal knowledge bases and troubleshooting documentation. I am committed to maintaining high SLA compliance in mission-critical production environments and collaborating with engineering teams to escalate platform-level defects and improve service reliability.

## Skills

4 capabilities[Customer Support](https://jobicy.com/talent/customer-support.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[Technical Support](https://jobicy.com/talent/technical-support.md)

## Experience

Career history

### Cloud Support Engineer – Azure Networking · TeKnowledge

2022 – 2025Led troubleshooting of complex Azure Networking scenarios including VNet connectivity, VPN Gateway issues, DNS resolution failures, and hybrid network configurations. Diagnosed end-to-end connectivity issues impacting virtual machines, storage access, and application availability across cloud and on-prem environments. Troubleshot VM-related issues including boot failures, performance degradation, disk latency, and network connectivity problems. Supported Azure Storage Accounts (Blob, File, Disk), resolving performance bottlenecks and access/connectivity issues affecting data operations. Analyzed packet captures, system logs, and performance metrics to identify root causes of critical infrastructure failures. Collaborated with engineering teams to escalate platform-level defects and improve service reliability. Maintained high SLA compliance in mission-critical production environments. Mentored junior engineers and contributed to internal knowledge base and troubleshooting documentation.

### Technical Support Engineer (Tier 1 / Tier 2) · Concentrix

2020 – 2022Provided technical support for Windows and macOS systems in customer-facing environments. Diagnosed operating system, authentication, and connectivity issues using logs and diagnostic tools. Documented troubleshooting procedures to improve resolution efficiency and reduce recurring incidents.

## Education

Learning historyNo education data available.

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