Michael Mudari

# Operations and Customer Success professional

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

I am an Operations and Customer Success professional with over 5 years of experience leading teams, optimizing workflows, and improving client satisfaction across healthcare, engineering, and service industries. I have a proven ability to manage transportation operations, coordinate cross-functional initiatives, and maintain high data accuracy in fast-paced environments. My strong background includes CRM systems, compliance, and process improvement.

In my current role as Manager of Transportation at Blossom Home Care, I lead a team of drivers, oversee scheduling and service quality, and coordinate community outreach and marketing events. I also spearhead client onboarding and ensure 100% accuracy in service documentation. I design scheduling processes that improve service reliability and reduce errors, and I serve as the primary escalation point for families and medical partners. Additionally, I conduct audits to ensure compliance with healthcare data regulations.

Previously, I worked as a Safety Team Specialist at Galaxy Engineering, where I managed EHS and PSM documentation with audit-ready compliance, optimized digital filing systems, supported cybersecurity initiatives, and collaborated with teams to standardize data processes. I also have experience in marketing and customer support, having worked at Dixie Exterminators and GEICO, where I managed CRM data entry, improved customer retention, generated new business leads, and handled high-volume customer interactions.

I hold an Associate Degree in Game Design from Johnson County Community College with a GPA of 3.8. I have completed certifications in Cybersecurity Awareness Training (Google), Customer Experience & CRM Systems (HubSpot), and Mental Health (WHO). My technical skills include Salesforce, Zendesk, Microsoft Excel (Advanced), Google Workspace, and basic video editing tools.

I am fluent in English and Shona, and I am passionate about leveraging my skills to drive operational excellence and enhance customer success in dynamic environments.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Compliance](https://jobicy.com/talent/compliance.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Video Editing](https://jobicy.com/talent/video-editing.md)[Operations Management](https://jobicy.com/talent/operations-management.md)

## Education

Johnson County Community College  04/2014 - 04/2016  Associate Degree in Game Design

GPA: 3.8

## Experience

Manager of Transportation @ Blossom Home Care  Jan 2023 - Present Lead and manage a team of 4 drivers, overseeing daily scheduling, performance, and service quality. Coordinate and execute community outreach and marketing events to increase brand visibility. Spearhead client onboarding and maintain 100% accuracy in service documentation. Design scheduling processes that improve service reliability and reduce errors. Serve as primary escalation point for families and medical partners. Conduct audits to ensure compliance with healthcare data regulations.

Safety Team Specialist @ Galaxy Engineering  Jan 2022 - Jan 2023 Managed EHS and PSM documentation with audit-ready compliance. Optimized digital filing systems to reduce data retrieval time. Supported cybersecurity initiatives and applied system updates. Collaborated with teams to standardize data processes.

Marketing & Customer Support @ Dixie Exterminators  Dec 2019 - Jan 2022 Managed high-volume CRM data entry with accuracy. Improved customer retention through proactive outreach. Generated new business leads via digital and outbound strategies.

Sales & Customer Support @ GEICO  Jul 2019 - Dec 2019 Handled 50–60 daily customer interactions. Maintained high satisfaction by explaining coverage clearly.