Skill Assessments This user has not passed any tests yet Languages English - Fluent * ReportPeople also viewed [![Marcus Odum](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_65394_1779685596.jpg) Marcus Odum Director of Customer Success](https://jobicy.com/u/id65394.md) * [![Victoria Therese P. Santos](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_67190_1780141452.jpg) Victoria Therese P. 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I have built my career around helping customers adopt solutions successfully, improve time-to-value, and achieve long-term satisfaction through strong onboarding and support. My background includes managing relationships across public sector and enterprise accounts, leading demos and webinars, and coordinating with internal teams to align expectations and implementation plans. I also bring experience in partner ecosystems and cross-functional collaboration, which has helped me support growth, retention, and customer loyalty. In addition to customer success, I have a strong sales foundation and have worked in account management, outreach leadership, and solution evaluation. I am comfortable working with CRM and SaaS tools, and I enjoy translating product value into clear, practical guidance for customers and stakeholders. ## Skills ### [Salesforce](https://jobicy.com/talent/salesforce.md)[SaaS](https://jobicy.com/talent/saas.md)[Sales](https://jobicy.com/talent/sales.md)[Java](https://jobicy.com/talent/java.md)[Account Management](https://jobicy.com/talent/account-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[HTML](https://jobicy.com/talent/html.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Slack](https://jobicy.com/talent/slack.md)[XML](https://jobicy.com/talent/xml.md)[Partnerships](https://jobicy.com/talent/partnerships.md)[Customer Education](https://jobicy.com/talent/customer-education.md)[Docusign](https://jobicy.com/talent/docusign.md)[Implementation Support](https://jobicy.com/talent/implementation-support.md)[Jotform](https://jobicy.com/talent/jotform.md)[Formstack](https://jobicy.com/talent/formstack.md)[OwnBackup](https://jobicy.com/talent/ownbackup.md) ## Experience Regional Sales Director, North America @ Audet Magna Jul 2025 - Present Ensured seamless onboarding and early adoption for new and existing customers, driving long-term growth and satisfaction. Collaborated with internal teams to align customer expectations, facilitating effective implementation and support. Delivered targeted customer education through demos and solution walkthroughs, focusing on best practices and value realization. Proactively addressed customer questions and concerns, contributing to high client satisfaction and loyalty. Government Account Representative @ Carahsoft Technology Corporation Jul 2019 - 2025 Served as primary customer-facing contact, managing relationships and supporting solution evaluation and purchasing for a high-volume customer base. Led customer-facing demos and educational webinars, explaining use cases and deployment considerations to drive adoption and retention. Maintained ongoing relationships with repeat customers, ensuring long-term satisfaction and loyalty across multiple transactions. Collaborated with internal teams to guide customers through solution selection, ensuring effective implementation and support. Salesforce ISV Account Manager @ Carahsoft Technology Corporation Jan 2023 - 2025 Supported public sector customers and partners in evaluating Salesforce ISV solutions, driving adoption and growth. Collaborated with Salesforce account executives to guide customers through solution selection, ensuring effective implementation and support. Assisted with onboarding-style enablement through webinars and targeted outreach, driving customer satisfaction and loyalty. Contributed to strategic partnerships with Salesforce, driving business growth and expansion. Team Lead — Docusign Outreach @ Carahsoft Technology Corporation Jan 2021 - 2023 Led outreach initiatives across multiple markets, driving customer engagement and adoption of Docusign solutions. Created and hosted monthly customer-facing webinars, showcasing Docusign use cases and best practices. Coordinated campaigns contributing to Platinum Partner status with Docusign, driving business growth and recognition. Collaborated with internal teams to align customer expectations, ensuring effective implementation and support. ## Education Radford University May 2019 Bachelor of Business Administration (B.B.A.), Finance Portfolio not available. Services not available.