Diego Rodriguez da Cruz Dantas

# IT Support Specialist | Network & Infrastructure | Aruba HPE | Remote-Ready

Location BrazilDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry Software Engineering

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -   Italian -   Portuguese -   Spanish -

Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

I am an IT Support Specialist with over 4 years of experience providing Tier 1 and Tier 2 helpdesk support, network infrastructure management, and end-user technical assistance in international maritime environments. My expertise lies in Aruba HPE networking technologies including switches, wireless access points, and ClearPass NAC, as well as L2/L3 troubleshooting, DHCP/DNS management, VLAN configuration, Wi-Fi administration, and remote desktop support. I have a proven track record of managing IT ticketing systems, performing hardware and software troubleshooting, and maintaining SLA compliance in demanding 24/7 high-availability settings.

Throughout my career, I have supported a diverse user base of officers and crew members onboard multiple cruise ships, ensuring operational IT continuity without vendor escalation. I am skilled in configuring and maintaining network devices, reducing downtime, and managing IT asset inventories while ensuring licensing compliance. I have also coordinated with shore-side IT teams across multiple time zones to support system migrations and infrastructure upgrades, demonstrating strong remote collaboration and communication skills.

I am fluent in English, Spanish, Italian, and Portuguese, which enables me to effectively communicate with multinational teams and crew members from over 30 nationalities. I am open to fully remote international roles and relocation opportunities, eager to bring my technical expertise and proactive problem-solving approach to new challenges.

In addition to my professional experience, I am actively engaged in personal projects such as developing an automated trading bot using Python and AWS EC2, showcasing my skills in cloud infrastructure, process automation, and API integration. I continuously seek to enhance my knowledge through certifications and technical training, including Google IT Support and Aruba HPE networking courses.

I am passionate about leveraging my technical skills and hands-on experience to deliver reliable IT support and network solutions that improve operational efficiency and user satisfaction in complex environments.

## Skills

### [Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[VMWare](https://jobicy.com/talent/vmware.md)

## Experience

IT Support Technician – Shipboard @ Mediterranean Shipping Company (MSC Cruises) — MSC Divina & MSC Poesia  October 2021 - Present Delivered Tier 1 & Tier 2 helpdesk support to 50–200 end users across 5 international contracts in 24/7 maritime environments with zero on-site vendor escalation. Reduced network downtime by configuring and maintaining Aruba HPE switches, wireless access points, and ClearPass NAC integration. Managed guest embarkation IT operations for thousands of passengers per voyage, including ship-to-terminal network connectivity and cruise card printing. Installed, diagnosed, and repaired computer hardware, software, and HP enterprise printers onboard, reducing recurring hardware failures. Administered IT asset inventory and licensing compliance, responded to communications from senior management and C-level officers. Coordinated with shore-side IT teams on system migration projects and infrastructure upgrades. Delivered technical support in English, Spanish, Italian, and Portuguese.

IT Support Intern @ Banfiscal Consultoria  January 2002 - November 2002 Provisioned system access and user accounts for new employees; delivered remote phone-based Tier 1 technical support to external clients.

## Education

Anhembi Morumbi University  2000/2003  Computer Science (3 years)

SENAC Florianópolis  2005  Hospitality & Tourism

Portfolio not available.